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What is Infobip?

Infobip stands as a prominent figure in the realm of omnichannel communication, boasting over 700 direct carrier connections and more than 60 offices spread across six continents. Our mission is to streamline the ways in which brands interact with, engage, and captivate their customers on a global scale. Our robust communications platform offers a comprehensive array of tools designed for superior customer engagement and support, along with essential security and authentication features, accessible through a vast array of communication channels. THE INFOBIP EDGE (1) Tailored omnichannel customer interactions Enhance customer involvement through a diverse range of local and international communication options, such as SMS, RCS, WhatsApp, voice, video, email, and leading chat applications. (2) Worldwide influence with localized service With over 60 offices worldwide, we can respond swiftly to client needs. Our team provides round-the-clock customer support, delivering technical solutions tailored to specific local demands, grounded in established best practices. (3) Comprehensive customer engagement solutions Boost your business performance by enriching your communication strategies with our fully integrated offerings, which include contact center capabilities, marketing automation, and chatbot development, all powered by insights from our customer data platform. Additionally, our commitment to continuous improvement ensures that we remain at the forefront of innovation in customer engagement.

What is BotPenguin?

We are thrilled to introduce the most unique penguin from the creators of chatbots… And here it comes, drumroll please 🥁 Ta-da! Say hello to BotPenguin! BotPenguin is designed to keep your customers and visitors engaged at any time, featuring an impressive live chat, over 60 no-code integrations, and a powerful unified inbox for all your conversations. Enhance your customer relationships at every interaction with an omnichannel chatbot that communicates in your brand’s distinct voice. Elevate the AI assistant into an all-knowing companion! By utilizing web scraping, URL tracking, and FAQ uploads, combined with insights from previous chats, you can develop an assistant that is not only intelligent but almost prophetic! These AI chatbots can deliver an engaging conversational experience across platforms like WhatsApp, Facebook, Instagram, Telegram, websites, and mobile applications. They act as a virtual assistant, expertly trained on your specific data to generate leads, assist customers, and manage appointments with ease. Achieve the perfect timing in your marketing efforts with precision-driven automation through drip campaigns, broadcasts, and bulk messaging strategies that resonate with your audience. With BotPenguin by your side, connecting with customers has never been more seamless or effective!

Media

Media

Integrations Supported

Facebook
CREDITONLINE
Dialogflow
GBPly
KonnectzIT
Navixy
Outdoo AI
Pipedream
Salesforce Agentforce Marketing
Solutions by Text
Stackreaction
Synerise
Tookan
Truto

Integrations Supported

Facebook
ChatGPT
HubSpot Customer Platform
Instagram
Microsoft Teams
Pabbly Connect
Shopify

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$0
Messages: 1000

Conversations: 100

Chatbots: 5

Agents: 5
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Infobip

Date Founded

2006

Company Location

Headquartered in London, Infobip has 60+ offices on 6 continents

Company Website

www.infobip.com

Company Facts

Organization Name

BotPenguin

Date Founded

2016

Company Location

United States

Company Website

botpenguin.com

Categories and Features

AI Call Center

Not specified

Call Center

IVR / Voice Recognition

Chat SDK & API

Not specified

Chatbot

Not specified

Communication APIs

Not specified

Conversational AI

Not specified

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat

Customer Communications Management

Interactive Content
Multi-Channel Communications
On-Demand Communications

Customer Engagement

Analytics
Communication Management
Live Chat

Customer Experience

Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection

Email APIs

Not specified

IVR

Call Center
Call Recording
Call Routing
Text to Speech

Live Chat

Not specified

SMS Gateways

Not specified

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Mobile Coupons
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes

Categories and Features

Chatbot

Call to Action
Human Takeover
Machine Learning
Natural Language Processing
Payment Integration
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement

Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat

Lead Generation

Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Prospecting Tools
Visitor Identification

Live Chat

Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing

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