Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Signalmash Reviews & Ratings
    16 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    5,194 Ratings
    Company Website
  • Notifyre Reviews & Ratings
    67 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    12,537 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    8,478 Ratings
    Company Website
  • DialerAI Reviews & Ratings
    5 Ratings
    Company Website
  • Dialpad Support Reviews & Ratings
    1,607 Ratings
    Company Website
  • GetResponse Reviews & Ratings
    1,801 Ratings
    Company Website
  • ActiveCampaign Reviews & Ratings
    17,400 Ratings
    Company Website
  • Odoo Reviews & Ratings
    1,729 Ratings
    Company Website

What is Infobip?

Infobip stands as a prominent figure in the realm of omnichannel communication, boasting over 700 direct carrier connections and more than 60 offices spread across six continents. Our mission is to streamline the ways in which brands interact with, engage, and captivate their customers on a global scale. Our robust communications platform offers a comprehensive array of tools designed for superior customer engagement and support, along with essential security and authentication features, accessible through a vast array of communication channels. THE INFOBIP EDGE (1) Tailored omnichannel customer interactions Enhance customer involvement through a diverse range of local and international communication options, such as SMS, RCS, WhatsApp, voice, video, email, and leading chat applications. (2) Worldwide influence with localized service With over 60 offices worldwide, we can respond swiftly to client needs. Our team provides round-the-clock customer support, delivering technical solutions tailored to specific local demands, grounded in established best practices. (3) Comprehensive customer engagement solutions Boost your business performance by enriching your communication strategies with our fully integrated offerings, which include contact center capabilities, marketing automation, and chatbot development, all powered by insights from our customer data platform. Additionally, our commitment to continuous improvement ensures that we remain at the forefront of innovation in customer engagement.

What is Cingo?

As smartphone usage continues to grow, users increasingly depend on their devices for a wide range of activities such as shopping, navigation, gaming, and now customer support. Historically, customers have been forced to leave their apps to make phone calls, start chats, or send emails, which often leads to annoyance and can contribute to lost sales, unfavorable feedback, and decreased customer loyalty. Our cutting-edge technology enables real-time connections with customers through messaging, rich chat, voice, and video, all seamlessly integrated into your application. Conversations can effortlessly shift between chat, voice, and video formats, even transitioning from mobile to desktop devices, ensuring a seamless experience throughout. Gone are the frustrating days of needing customers to spell out their names or recite serial numbers. Whether it's dispatching a tow truck for roadside assistance or sending a professional for home installation, we simplify the process for you. Customers can briefly describe their issue and choose a suitable time for follow-up, while the expert assesses the request and prepares a solution in advance, which saves time for all parties involved. This streamlined approach not only improves the customer experience but also fosters greater loyalty and satisfaction among users, solidifying your brand's reputation in an increasingly competitive market.

Media

Media

Integrations Supported

Aritic Mail
Aritic Swarm
CREDITONLINE
Dialogflow
D•engage
FunMobility DXP
GBPly
Grok Bot
Kasisto KAI
KonnectzIT
LeadsBridge
Meya
Microsoft Dynamics 365 Marketing
Navixy
Rows
VK
Wavetec Appointment and Booking
Workers by Delos
Wufoo
Zoho CRM

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Infobip

Date Founded

2006

Company Location

Headquartered in London, Infobip has 60+ offices on 6 continents

Company Website

www.infobip.com

Company Facts

Organization Name

Cingo

Date Founded

2015

Company Location

United States

Company Website

www.cingo.me

Categories and Features

AI Call Center

Not specified

Call Center

IVR / Voice Recognition

Chat SDK & API

Not specified

Chatbot

Not specified

Communication APIs

Not specified

Conversational AI

Not specified

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat

Customer Communications Management

Interactive Content
Multi-Channel Communications
On-Demand Communications

Customer Engagement

Analytics
Communication Management
Live Chat

Customer Experience

Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection

Email APIs

Not specified

IVR

Call Center
Call Recording
Call Routing
Text to Speech

Live Chat

Not specified

SMS Gateways

Not specified

SMS Marketing

2-Way Messaging
Contact Management
Mass Texting
Mobile Coupons
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes

Categories and Features

Call Center

Call Logging
Call Recording
Escalation Management
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Surveys & Feedback

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Popular Alternatives

Popular Alternatives

Freshchat Reviews & Ratings

Freshchat

Freshworks