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What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

What is CloudSuite by AIT Business?

Envision a scenario where you consistently meet every deadline without exception. Daily challenges arise as you work to stay ahead of fierce competition, which demands quicker market entry and a more accurate alignment between supply and demand. No matter how complex your supply chain may be, the need to adjust swiftly to market changes, reduce excess inventory, and cut costs remains critical. Fulfilling customer commitments on time is of utmost importance. The good news is that not only can you meet these expectations, but you can also surpass them! The secret lies in choosing an enterprise resource planning (ERP) system that is specifically designed to boost efficiency in both your administrative and production processes. With a rich history of over 25 years focused on discrete manufacturing, Infor CloudSuiteâ„¢ Industrial (SyteLine) provides you with essential tools for achieving success, complemented by a skilled support team to facilitate smooth operations and foster growth. By utilizing such a system, you can revolutionize your operational capabilities, significantly enhance customer satisfaction, and build a reputation for reliability that sets you apart from competitors. This strategic approach not only streamlines processes but also allows for greater innovation and responsiveness in an ever-evolving market landscape.

Media

Media

Integrations Supported

ADP Global Payroll
ADP Onboarding
CAQ.Net
CC1 Lab
Canary Digital Tipping
Cloud Inventory
CompuFACT
Innspire
Maileon
OpenKey
Pepper
Qorus Integration Engine
RFID4U
SEGMENTAIL
Service Greeni
Simba
SimpleLegal
Sugar Market
VendorTrl
eRep

Integrations Supported

ADP Global Payroll
ADP Onboarding
CAQ.Net
CC1 Lab
Canary Digital Tipping
Cloud Inventory
CompuFACT
Innspire
Maileon
OpenKey
Pepper
Qorus Integration Engine
RFID4U
SEGMENTAIL
Service Greeni
Simba
SimpleLegal
Sugar Market
VendorTrl
eRep

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$160 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Company Facts

Organization Name

AIT Business Services

Date Founded

1993

Company Location

United States

Company Website

www.aitbusiness.com/infor-syteline

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Manufacturing

Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management

MRP

Bills of Material
Compliance Management
Document Management
Forecasting
Formula Management
Inventory Management
Order Management
Process Manufacturing
Product Configurator
Production Scheduling
Quality Control
Quality Management
Quote Management
Reporting/Analytics
Resource Management
Safety Management
Supplier Management
Supply Chain Management

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