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What is Infor CloudSuite Public Sector?

The Elsinore Valley Municipal Water District has significantly improved its key functions, including project cost accounting and grant management, by adopting Infor CloudSuite Financials, which is essential for managing large grants effectively. This move to a cloud-based platform has also facilitated mobile access, enhancing flexibility. Infor CloudSuite Public Sector is tailored to meet the complex needs of various fields such as government, education, transit, and utilities, fully utilizing cloud technology's benefits. The system provides customized solutions for both back office and front office operations, along with additional tools specifically designed for the public sector to address a wide range of operational challenges. Moreover, this transition not only modernizes workflows but also boosts efficiency and accessibility for all stakeholders involved, fostering a more collaborative environment. Ultimately, this strategic upgrade positions the organization to respond more adeptly to future demands.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

3CAD
ADP StandOut
ADP Succession Management
DDS
FacilityOS
Fracttal
HotelAppz
Hotelbird
Juyo Analytics
Kavida.ai
Objective 3Sixty
PeakCommerce
ProLinc
Spotler
Sugar Market
TCS HOBS
Uptempo
Vergo
Workgrid

Integrations Supported

3CAD
ADP StandOut
ADP Succession Management
DDS
FacilityOS
Fracttal
HotelAppz
Hotelbird
Juyo Analytics
Kavida.ai
Objective 3Sixty
PeakCommerce
ProLinc
Spotler
Sugar Market
TCS HOBS
Uptempo
Vergo
Workgrid

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/cloudsuite-public-sector

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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