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What is Infor Distribution SX.e?

Tailored to address the evolving needs of the wholesale distribution industry, Distribution SX.e functions as a powerful enterprise solution that weaves innovation into crucial operations to improve customer service, outpace rivals, and enhance profitability. By adopting Infor Distribution SX.e or CloudSuite Distribution, businesses can optimize every facet of their operations—including sales, multi-channel interactions, inventory and warehouse management, financial processes, and other value-added services. Additionally, distributors taking advantage of Infor's solutions can significantly accelerate their operational workflows by achieving remarkable visibility into enterprise-wide transactions, which facilitates quicker and more informed decision-making. This all-encompassing strategy not only simplifies operations but also equips companies for long-term success in a competitive environment. As a result, businesses can remain agile and responsive to market changes, ensuring they are well-prepared to seize new opportunities as they arise.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

MarkMagic
Phocas Software
TDF CRM

Integrations Supported

A3 EDI
Canary Digital Tipping
Canopy
CyberPlan
DATABASICS Time & Expense
DDS
GA Connector
Hotellistat
Innspire
MRO360
R Systems
Scotty
TCS HOBS
TCS Intelligent Urban Exchange
TCS MasterCraft DevPlus
Verusen
Whistle Messaging

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.inforSX.com

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

Distribution

Barcoding / RFID
Import / Export Management
Inventory Management
Order Management
Purchasing
Returns Management
Sales Forecasting
Shipping Management
Warehouse Management

Distribution ERP

Not specified

ERP

Accounting Integration
Distribution Management
Financial Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Reporting/Analytics
Warehouse Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management

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