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What is Infor LX?

Businesses of all sizes in more than 60 countries utilize Infor LX to streamline every phase of their discrete manufacturing processes, from sourcing and payments to sales and financial analysis, as well as design and production. The introduction of LX Cloud, specifically version 8.4, enhances this enterprise resource planning solution, which is built on the robust IBM i® platform, making it more flexible and providing better integration with Infor’s systems for Supply Chain Execution, EAM, CRM, and Supplier Exchange. Moreover, it introduces cutting-edge features such as Data Lake access, document management, and collaborative tools through Infor OS, enhancing functionality. The reliability and scalability of the IBM® i infrastructure ensure that critical systems maintain their performance, security, and continuity, which is vital for ongoing operations. The core features of LX enable manufacturers to assess their operational performance accurately and make strategic adjustments to their supply chain, production, and distribution methods to boost efficiency. This holistic strategy not only allows companies to quickly adapt to evolving market needs but also helps them to preserve their competitive advantage in a dynamic environment. By leveraging these advanced tools, organizations can position themselves for future growth and success.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

HxGN EAM
NCS xDSD

Integrations Supported

ADP Global Payroll
ADP Next Gen HCM
ADP Succession Management
Apex-Pro Systems
CC1 Lab
Canopy
Codeless Platforms BPA Platform
Innspire
Juyo Analytics
Knowde
Longview Transfer Pricing
Objective 3Sixty
Pepper
Rayven
Smart Demand Planner
Smart Inventory Planning & Optimization
TCS CHROMA
Veryon

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/lx

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

Discrete ERP

Not specified

ERP

Not specified

Manufacturing

Not specified

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management

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Infor M3 Reviews & Ratings

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4.5 out of 5 stars