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What is Infor Networked Order Management?

Infor Networked Order Management (INOM) is a cloud-based software solution tailored for the retail sector, focusing on advanced order orchestration while improving the management of international supply chains. It delivers extensive transparency into company inventory, which aids in effective fulfillment and restocking, all while enhancing customer service for today's always-connected consumers. By providing a consolidated view of inventory across the entire retail supply chain, INOM guarantees that businesses have a dependable source for available-to-promise inventory. This system intelligently recommends the best strategies for fulfilling and delivering inventory to customers, thereby streamlining overall operations. Furthermore, INOM's API-centric architecture connects all commerce channels and touchpoints, promoting real-time data access and a unified operational overview. The adoption of INOM can greatly boost order processing speed, improve inventory management accuracy, and accelerate value realization for retailers, ultimately contributing to a more responsive and agile retail environment. In this way, retailers can better meet customer expectations and adapt to changing market conditions.

What is Comarch Service Fulfillment & Orchestration?

Comarch's Service Fulfillment & Orchestration aims to streamline the telecom service fulfillment process, enhancing time-to-market and enabling efficient delivery of customer service across a hybrid network. Utilizing a model-driven, catalog-based approach, this product facilitates the orchestration of orders within telecom hybrid networks. The system adeptly integrates virtual network functions and network services with traditional network services and physical network functions, adhering to the TMF SID model. Within the framework of ETSI NFV ISG terminology, SFO can effectively execute end-to-end service orchestration as well as MANO orchestration, overseeing the initiation of VNFs. This solution can operate independently or function in a federated model, coordinating third-party domain orchestrators. Moreover, Comarch's Service Fulfillment & Orchestration can act as an orchestrator itself, managing the comprehensive orchestration of telecom services across various domains, ensuring a seamless and integrated approach to service management. As a result, the platform significantly enhances operational efficiency for telecommunications providers.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/networked-order-management

Company Facts

Organization Name

Comarch

Date Founded

1993

Company Location

Poland

Company Website

www.comarch.com/telecommunications/oss-solutions/service-fulfillment/

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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