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What is Infor Professional Services Automation (PSA)?

The Infor Professional Services Automation (PSA) suite is a flexible tool designed for effective project portfolio management, allowing organizations to monitor and manage client projects with ease. It incorporates a range of components such as personnel, processes, technologies, and financial factors, providing businesses with improved visibility and centralized management over client bids, sales proposals, as well as billable and non-billable project activities, which enhances the efficiency of resource allocation. Featuring a user-friendly interface, Infor PSA provides project managers with the essential tools needed to control costs, resources, and timelines, thereby optimizing delivery effectiveness and allowing users to work within their existing systems without requiring extensive setup. Furthermore, by synchronizing critical project financial data with major accounting systems, the Infor PSA suite enables professional services firms to achieve better margin management and a more coherent flow of information, ultimately refining their entire portfolio of client projects for increased success. This extensive functionality ensures that organizations can swiftly adapt to evolving project requirements while upholding a high standard of service delivery, fostering an environment of continuous improvement and excellence. Additionally, as firms leverage these capabilities, they position themselves strategically to capitalize on future opportunities and challenges in the marketplace.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

ADP Learning Management
BluJay Augmented Global Trade
Canopy
ChangeEngine
Equip360
IRIS Guest
OnLearned
OnScreen
ProLinc
QVANTUM
Qorus Integration Engine
Rayven
Simba
Smart Demand Planner
Smart Inventory Planning & Optimization
Syniti Data Connectivity
TCS HOBS
Veryon
e-PlanREVIEW
seventhings

Integrations Supported

ADP Learning Management
BluJay Augmented Global Trade
Canopy
ChangeEngine
Equip360
IRIS Guest
OnLearned
OnScreen
ProLinc
QVANTUM
Qorus Integration Engine
Rayven
Simba
Smart Demand Planner
Smart Inventory Planning & Optimization
Syniti Data Connectivity
TCS HOBS
Veryon
e-PlanREVIEW
seventhings

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/professional-services-automation

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

Project Portfolio Management

Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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