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What is Infor Public Sector CDR?

The Elsinore Valley Municipal Water District has implemented Infor CloudSuite Financials to improve its essential financial operations. Previously, the district faced challenges with its outdated on-premises general ledger system, which lacked the capabilities necessary for informed decision-making. Utilizing the intuitive interface, streamlined workflows, and sophisticated analytics offered by CloudSuite Financials, EVMWD has achieved significant improvements in financial and resource management. This change allows the district to effectively oversee critical functions such as project cost accounting and grant management, which are vital due to the frequent influx of large grants. Furthermore, the transition to a cloud-based system has introduced mobile capabilities that enhance community engagement through features like planning and permitting, licensing, case management, and a specialized citizen portal. This upgrade not only represents a significant technological investment but also positions the district to better adapt to future challenges. Ultimately, the shift to Infor CloudSuite Financials is expected to greatly enhance the quality of service provided to the community.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

ADP Learning Management
ADP Onboarding
ADP Streamline
B2B Portal
CC1 Lab
Learnsoft
Maileon
OpenKey
StarfishETL
Syniti Knowledge Platform
TCS ADD
TCS CHROMA
TCS MasterCraft DevPlus
TimeLinx
Uptempo
VendorTrl
Workgrid
extrakt.AI
iTAC.MES.Suite

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/cloudsuite-public-sector

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

General Ledger

Not specified

Municipal

Not specified

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management

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