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What is Infor Supply Chain Management (SCM)?

Infor® Supply Chain Management solutions facilitate the intelligent coordination of supply chains in real-time by digitizing processes from beginning to end, which allows businesses to gain immediate insights for informed decision-making and guarantees prompt deliveries to their customers. These cloud-based solutions contribute to lowering overall ownership expenses, promoting scalability, and improving both security and system reliability. Additionally, with continuous advancements and updates, users can enjoy peace of mind without the hassle of managing upgrades themselves. A well-integrated supply chain that maintains a cohesive approach to orders, shipments, and inventory, combined with digital processes, provides essential visibility that enhances operational speed and the ability to swiftly respond to unforeseen obstacles. By utilizing Infor's solutions, organizations are equipped to significantly elevate their operational effectiveness and agility in the rapidly evolving marketplace. Ultimately, these capabilities position businesses to not only meet current demands but also to anticipate future challenges with confidence.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

Infor LX

Integrations Supported

Infor LX
3CAD
ADP Global Payroll
ADP Mobile Solutions
Canopy
CyberPlan
Fracttal
HotelAppz
Hotelbird
Hotellistat
IST Ship-Link
Knowde
Objective 3Sixty
OneStock
Rayven
Simba
Smart Demand Planner
TCS ADD
TCS OmniStore
TCS TAP

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Not specified

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/solutions/scm

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

Supply Chain Management

Inventory Management
Order Fulfillment
Order Management
Supplier Management
Warehouse Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management

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