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What is Infor User Adoption Platform (UAP)?

Utilize the Infor User Adoption Platform (UAP) to create and manage unique educational resources. By monitoring user interactions, it enables the rapid development of customized content that effectively illustrates how to adhere to the specific business processes and protocols of your organization. Content creators can swiftly produce and share a variety of materials, including procedural guides, eLearning courses, and interactive simulations. Furthermore, every content piece can be seamlessly integrated as context-sensitive support through Ming.le Smart Help within your Infor applications. The Infor UAP provides current and future employees with the crucial insights needed to navigate their applications efficiently, ultimately increasing your organization's technology investment returns. Facilitate your subject matter experts in effortlessly generating content by simply capturing a workflow within your business applications. In addition, a single UAP source file can be adapted into multiple languages and formats, covering everything from simulations to business process documentation, test scripts, and online assistance through Ming.le Smart Help, making it an invaluable resource for various learning requirements. This holistic strategy not only enhances training effectiveness but also ensures that your organization remains agile and well-informed in a competitive landscape. By fostering a culture of continuous learning, you can drive sustained growth and innovation within your team.

What is Infor CRM?

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

Media

Media

Integrations Supported

Integrations Supported

A3 EDI
Canary Digital Tipping
Cloud-Sync
CyberPlan
DDS
Fracttal
InterForm
Knowde
MeetingPackage
OKKAMI
PICO
Procify Workflow
Scotty
Simba
Sugar Market
TCS ADD
TCS HOBS
TCS MasterCraft DataPlus
TCS MasterCraft DevPlus
Veryon

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/user-adoption-platform

Company Facts

Organization Name

Infor

Date Founded

2002

Company Location

United States

Company Website

www.infor.com/products/customer-experience-suite/crm

Categories and Features

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management

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