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What is Infor User Adoption Platform (UAP)?
Utilize the Infor User Adoption Platform (UAP) to create and manage unique educational resources. By monitoring user interactions, it enables the rapid development of customized content that effectively illustrates how to adhere to the specific business processes and protocols of your organization. Content creators can swiftly produce and share a variety of materials, including procedural guides, eLearning courses, and interactive simulations. Furthermore, every content piece can be seamlessly integrated as context-sensitive support through Ming.le Smart Help within your Infor applications. The Infor UAP provides current and future employees with the crucial insights needed to navigate their applications efficiently, ultimately increasing your organization's technology investment returns. Facilitate your subject matter experts in effortlessly generating content by simply capturing a workflow within your business applications. In addition, a single UAP source file can be adapted into multiple languages and formats, covering everything from simulations to business process documentation, test scripts, and online assistance through Ming.le Smart Help, making it an invaluable resource for various learning requirements. This holistic strategy not only enhances training effectiveness but also ensures that your organization remains agile and well-informed in a competitive landscape. By fostering a culture of continuous learning, you can drive sustained growth and innovation within your team.
What is Infor CRM?
Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.
Integrations Supported
A3 EDI
ADP Enterprise HR
ADP Learning Management
ADP Next Gen HCM
ADP Onboarding
Avatier Identity Anywhere
DDS
Eventix
FortnaWES
Kleene
Integrations Supported
A3 EDI
ADP Enterprise HR
ADP Learning Management
ADP Next Gen HCM
ADP Onboarding
Avatier Identity Anywhere
DDS
Eventix
FortnaWES
Kleene
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Infor
Date Founded
2002
Company Location
United States
Company Website
www.infor.com/products/user-adoption-platform
Company Facts
Organization Name
Infor
Date Founded
2002
Company Location
United States
Company Website
www.infor.com/products/customer-experience-suite/crm
Categories and Features
Digital Adoption Platforms
Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding
eLearning Authoring Tools
Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management