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What is Inforgen?

Manage pricing strategies and profitability for your online product offerings while investigating promotional campaigns, discounts, and gift voucher options. Recognize promising leads, convert them into loyal customers, and streamline order processes to enhance sales team performance through automation and clear oversight. Ensure that Customer Service teams are well-informed about orders and customer communications, while the warehouse adeptly handles inventory management and staff scheduling. Take command of your workforce—your greatest asset—using effective management tools that facilitate performance tracking and ensure all departments are aligned with scheduling capabilities. Keep your inventory, including stock and assets, updated with real-time data to maintain accuracy. Furthermore, lend robust financial oversight to Accounts Payable through a meticulous three-way matching system that incorporates purchase orders, Goods Receipt Notes (GRN), and invoices. Both Accounts Receivable and Accounts Payable can manage their ledgers effectively by addressing discrepancies, supported by an extensive suite of financial reports that provide complete visibility. This cohesive strategy not only boosts operational efficiency but also encourages improved collaboration among various departments, thereby creating a more unified and productive work environment. By fostering communication and transparency, the organization can respond swiftly to market changes and customer needs.

What is Black Ice CRM?

A Customer Relationship Management (CRM) system acts as a central point for overseeing all customer data, aligning seamlessly with your operational workflows and serving as a powerful resource for gathering information. It allows for meaningful engagement with clients by delivering relevant details exactly when they are required, facilitating prompt responses consistently. With immediate access to an extensive array of customer information, you are empowered to provide outstanding support and strengthen client connections. The platform also offers tools for setting targets, tracking advancements, and reaching your objectives through an intuitive interface. Although our primary system meets a wide range of business demands, we also tailor the CRM to suit your unique specifications, including the creation of custom modules that cater specifically to your industry. From tracking leads to managing opportunities, generating quotes, processing orders, and managing invoices, our CRM encompasses your entire sales workflow. You can execute marketing campaigns and communicate through emails and text messages, ensuring that your team has complete access to customer insights for more effective marketing approaches. Additionally, our system enables you to oversee products and services, create purchase orders, and alert inventory managers when stock levels are low. It also provides a simple way to monitor services and ensure strong after-sales support, making every customer interaction more effective and efficient. This comprehensive approach not only optimizes your operations but also significantly elevates overall customer satisfaction and loyalty. The result is a CRM that not only meets your current needs but also adapts to future business changes and growth.

Media

Media

Integrations Supported

Integrations Supported

Google Workspace

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$35 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Not specified

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Inforgen

Date Founded

2000

Company Location

United Kingdom

Company Website

www.inforgen.com

Company Facts

Organization Name

Open by Nature

Company Location

United Kingdom

Company Website

www.blackicecrm.com

Categories and Features

Business Management

Billing & Invoicing
Employee Management
Financial Management
Inventory Management
Point of Sale (POS)
Purchasing
Time & Expense Tracking

CRM

Not specified

eCommerce

Not specified

Categories and Features

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management

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