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What is Inntopia?

Enhance the efficiency of your real-time inventory sales across all platforms by utilizing a single integrated interface that merges data from diverse sources, thereby crafting a detailed profile of your guests and significantly boosting direct bookings. By combining the real-time inventory from your Property Management System (PMS), Point of Sale (POS), tee-sheet, spa, and partner systems into one cohesive platform, you can secure larger bookings while improving overall guest experiences. Take advantage of Inntopia Marketing Cloud to amalgamate behavioral, attitudinal, and transactional insights from all channels into a unified, marketing-focused perspective of your customers. Additionally, Inntopia DestiMetrics provides a robust foundation for starting a customized analytics program suited to your destination's needs. By harnessing consolidated data and insights from experienced travel professionals, you will obtain crucial perspectives that can revolutionize your business strategies. With the capability to easily craft queries, produce reports, and track your performance right from your account, the insights offered stem from individuals who are familiar with the complexities of maintaining steady, sustainable revenue. Furthermore, you can gather guest information from an array of sources, including your PMS, POS, social media, and customer feedback, ensuring a comprehensive understanding of your audience. This integrated strategy not only boosts your operational effectiveness but also empowers you to make strategic choices that foster growth and elevate customer satisfaction levels. Ultimately, embracing this approach positions your business for success in a competitive landscape.

What is EspoCRM?

The hospitality sector stands out as one of the most rapidly evolving and fiercely competitive industries. As travelers become increasingly savvy with technology and more focused on pricing, establishing lasting connections with returning guests and attracting new ones has become a daunting challenge. This is precisely where hotel CRM software proves invaluable. By enhancing your sales, marketing efforts, and customer service, this solution significantly boosts customer satisfaction levels. Additionally, the CRM consolidates all inquiries from various channels, such as booking engines, travel platforms, and web forms on your own site. It develops a comprehensive profile for each guest, meticulously cataloging all interactions and visits for future reference. Furthermore, it simplifies your marketing initiatives, enabling you to design targeted, data-driven email campaigns for both business clients and individual guests. Beyond marketing, it enhances transparency in financial dealings, automating the creation and processing of invoices and quotes, which streamlines your operational workflows. Ultimately, leveraging such technology can give your hotel a competitive edge in a crowded marketplace.

Media

Media

Integrations Supported

Affirm
Canary Digital Tipping
Google
Mailchimp
Microsoft Outlook
ORCODA Logistics Management System (OLMS)
ORCODA Workforce Logistics System (OWLS)
ResLogic
Rezometry
WebRezPro
Zapier
accesso Siriusware
rezStream Cloud PMS

Integrations Supported

Affirm
Canary Digital Tipping
Google
Mailchimp
Microsoft Outlook
ORCODA Logistics Management System (OLMS)
ORCODA Workforce Logistics System (OWLS)
ResLogic
Rezometry
WebRezPro
Zapier
accesso Siriusware
rezStream Cloud PMS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Inntopia

Date Founded

1997

Company Location

United States

Company Website

www.inntopia.com

Company Facts

Organization Name

EspoCRM

Date Founded

2014

Company Location

Ukraine

Company Website

www.espocrm.com

Categories and Features

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Tour Operator

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Ticketing

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

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