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What is Instinct?

Instinct acts as a personal assistant that understands your current projects and priorities, seamlessly integrating with the applications and devices that define your everyday life. It functions across multiple platforms including email, messaging, screens, audio, and location, so you won’t have to shift everything to a different interface. The interaction is designed to be user-friendly, eliminating the need for learning any new systems. Instinct effectively uses both smartphones and computers as users typically do, with options for interaction via text or voice calls. Its core model is tailored to understand and respond to the complexities of daily routines, allowing it to do more than just answer single inquiries; it actively manages ongoing tasks and unresolved issues. This assistant can even follow up on conversations you might have abandoned, notify you of pressing concerns that need your attention, organize your travel arrangements, or arrange for a handyman to fix things in your home, freeing you to concentrate on what truly matters without the burden of overseeing every little detail. With its careful integration into your life, Instinct proves to be a vital ally in managing the intricacies of daily responsibilities, enhancing your overall productivity and peace of mind. By streamlining these everyday tasks, it empowers you to reclaim your time and focus on your priorities.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

Media

Integrations Supported

Avaya Experience Platform
Confluence
Dimension Labs
Facebook Messenger
Genesys Cloud EX
Google Assistant
Google Maps
HERE
HubSpot CRM
Microsoft Teams
NiCE CXone Mpower
OpenAI
Operata
ServiceNow
Sunshine Conversations
Tungsten Communications Manager
WhatsApp
Workplace from Meta
Zendesk
monday AI work platform

Integrations Supported

Avaya Experience Platform
Confluence
Dimension Labs
Facebook Messenger
Genesys Cloud EX
Google Assistant
Google Maps
HERE
HubSpot CRM
Microsoft Teams
NiCE CXone Mpower
OpenAI
Operata
ServiceNow
Sunshine Conversations
Tungsten Communications Manager
WhatsApp
Workplace from Meta
Zendesk
monday AI work platform

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Version
Free Trial Offered?

Pricing Information

Volume based pricing
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Instinct

Company Location

United States

Company Website

instinct.com

Company Facts

Organization Name

NiCE Cognigy

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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