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What is Intalk.io?

Intalk.io is an all-encompassing call center software based in India, tailored to provide sophisticated communication capabilities ideal for larger enterprises. This platform seamlessly combines multiple business communication channels—such as voice, email, SMS, web chat, and social media—into a unified and effective Customer Experience Management system. By utilizing its Cloud Contact Center Software, users can benefit from a more efficient process as cutting-edge solutions enhance workflow organization. For businesses that place a high value on customer experience, Intalk.io stands out as an exceptional option, ensuring that your clients have smooth and enjoyable interactions with your brand. This call center management tool is crafted to help you address any obstacles while building more robust relationships with your customers. When customers are satisfied, they often become your strongest advocates, promoting your services through positive recommendations. Prioritizing customer experience is not merely advantageous but vital for your business's growth and sustainability. Investing in customer satisfaction today promises significant returns and fosters long-term loyalty to your brand, ensuring a thriving future.

What is Dagmor?

Dagmor provides an advanced solution for tracking call quality and analyzing discussions within contact centers and teams involved in various initiatives, such as sales, customer service, surveys, and fundraising efforts. The software assesses finished calls against specified scripts, essential phrases, intended outcomes, and customer interaction protocols, effectively linking any identified scores or issues to actual dialogue for detailed human analysis. Furthermore, Dagmor Analysis categorizes responses and compares callers' original statements with outcomes, explanations, and scores, allowing teams to examine refusals, callbacks, customer feedback, and the variances between evaluations and the conversations themselves. Teams can choose to begin with pre-existing recordings or utilize a compatible interface for more recent calls. Before the analysis commences, agreements regarding campaign parameters, scope, pricing, and delivery timelines are established, with validation checks conducted after each call, enabling staff to make well-informed final decisions. Both the calls and their associated analyses are charged based on the total recorded minutes, creating a clear and transparent pricing model. This holistic approach not only enhances team performance but also significantly improves interactions with customers, leading to more effective communication outcomes. By leveraging these insights, organizations can foster better relationships with their clientele and drive greater success in their campaigns.

Media

Media

No images available

Integrations Supported

Freshdesk
Microsoft Dynamics 365
SMART SERVICE DESK ITSM
Salesforce
SuiteCRM
Zendesk
Zoho CRM

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

€0.04 per recorded minute; cam
Calls and Analysis are included at €0.04 per recorded minute. Each campaign is rounded to the nearest euro, with no bands, bundles, or minimum charge. The first campaign costs €0 upfront; stop after it and owe nothing. If you continue, the agreed price for the previous campaign is due when the next campaign starts. Scope, work, and delivery timing are agreed before processing.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Intalk.io

Date Founded

2014

Company Location

India

Company Website

www.intalk.io

Company Facts

Organization Name

Touch and Connect Ltd

Company Location

Ireland

Company Website

dagmor.app/

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Scripting
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Not specified

Call Tracking

CRM
Call Routing
Caller Identification
Campaign Management
IVR / Voice Recognition

Cloud Communication Platform

Call Recording
Call Routing
Chat / Messaging
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition

Contact Management

Social Media Integration

Customer Service

Alerts / Escalation
Call Center Management
Queue Management
Social Media Integration

IVR

Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Transfer
Callback Scheduling

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
IVR / Voice Recognition
Predictive Dialer

Unified Communications

Call Recording
Chat / Messaging

Categories and Features

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