Intermedia Unite vs. Baasi

Ratings and Reviews 1,631 Ratings

Total

ease

features

design

support

All reviews and ratings

Ratings and Reviews 0 Ratings

Total

ease

features

design

support

This software has no reviews. Be the first to write a review.

Write a Review

What is Intermedia Unite?

Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.

What is Baasi?

Introducing Baasi, a cutting-edge video conferencing solution leveraging WebRTC technology designed to revolutionize how you connect with both coworkers and clients. The platform features a user-friendly API and an adaptable end-user interface, allowing you to modify it according to your unique needs. Baasi promotes effective teamwork, engages customers, keeps your organization on track, and nurtures valuable connections. It seamlessly integrates with your existing communication tools and systems, providing a hassle-free user experience. Enjoy the ability to hold private discussions during meetings without disrupting the ongoing conversation. Its powerful recording feature captures every crucial moment, ensuring thorough documentation of your meetings. You can easily personalize your platform without any coding knowledge, while also benefiting from essential features that enrich your virtual meeting experiences. Furthermore, Baasi enables the creation of tailored applications to meet specific business needs, ensuring every detail of your virtual meetings, including significant interactions and subtleties, is meticulously documented. This approach not only improves communication but also aids in making informed decisions through comprehensive records, ultimately fostering a more productive environment. By utilizing Baasi, organizations can expect enhanced collaboration and a smoother workflow in their virtual interactions.

Media

See more screenshots & videos

Media

See more screenshots & videos

Integrations Supported

Google Calendar

Microsoft Teams

ALGO

ERA-IGNITE

HubSpot CRM

Show More Integrations

See All Integrations

Integrations Supported

Google Calendar

Microsoft Teams

BlueJeans

Calendly

Google Chrome

Google Cloud Platform

Show More Integrations

See All Integrations

API Availability

Has API

API Availability

Has API

Pricing Information

$22.99/user

Contact us today to get a custom quote for your business.

Pricing Information

Pricing not provided

Free Trial Offered?

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

Supported Platforms

SaaS

Windows

Mac

Linux

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Webinars

On-Site Training

Company Facts

Organization Name

Intermedia

Date Founded

1993

Company Location

United States

Company Website

www.intermedia.com

Company Facts

Organization Name

Baasi

Company Location

United States

Company Website

baasi.com

Categories and Features

AI Receptionists

Not specified

Business Phone Systems

Call Logging

Call Monitoring

Call Recording

Call Routing

Employee Directory

IVR / Voice Recognition

Mobile Access

Virtual Call Center

Web Conferencing

Business VoIP

Call Parking

Call Recording

Contact Management

Encryption

IVR / Voice Recognition

Ring Groups

SIP Trunking

Unified Communications

Voice Quality Enhancement

Call Center

Intermedia® Contact Center empowers businesses to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage customers fluidly without the need to toggle between different tools. Smart routing and self-service options enable customers to connect with the appropriate resource efficiently, while automating common queries helps to minimize waiting periods. Agents benefit from having customer context, interaction history, and collaboration tools all in one location, allowing for quicker issue resolution. Features driven by AI, such as real-time support, summaries, and insights, assist agents and empower supervisors to enhance performance and service quality. The system also includes integrated dashboards, reporting, and secure recording capabilities to ensure transparency and maintain compliance. With an impressive uptime of 99.999% and support certified by J.D. Power, it guarantees dependable performance, leading to improved service, increased team efficiency, and streamlined customer communication.

Not specified

Contact Center as a Service (CCaaS)

Intermedia® Contact Center empowers organizations to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage with customers effortlessly without the need to switch between different tools. The system features intelligent routing and self-service options that quickly connect customers to the appropriate resources, while automating common inquiries to minimize wait times. Agents can access comprehensive customer context, interaction history, and collaboration tools all in one location, enabling them to resolve issues more efficiently. Enhanced by AI-driven functionalities such as real-time support, summaries, and analytics, the platform assists agents and enables supervisors to elevate performance and quality of service. Its integrated dashboards, reporting capabilities, and secure recording features ensure transparency and compliance. Supported by a remarkable 99.999% uptime and J.D. Power-certified assistance, Intermedia® Contact Center guarantees dependable performance, leading to enhanced service, more efficient teams, and streamlined customer communication.

Not specified