Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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TitanCollaborating with Salesforce, Titan Forms and Apps revolutionize the industry by making the leading CRM globally available and user-friendly for everyone. With just a click and absolutely no coding involved, you can harness the power, speed, and flexibility of Salesforce Forms to streamline your business operations. Reduce your time to market, eliminate the need for coding, and address any scenario using a unified platform. Our top-tier forms and applications for Salesforce are designed to serve various industries, and we are dedicated to crafting tailored solutions for challenging issues. Easily create stunning web portals, sign documents, generate reports, distribute surveys, automate contracts, and fill out Salesforce forms, all in a matter of clicks—without requiring any coding expertise. Plus, our innovative AI assistant ensures you can expedite the process while minimizing mistakes. We proudly stand as the sole product available that allows you to transmit and retrieve data from Salesforce in real-time, all without incurring additional development costs. At Titan, our customers and partners drive our innovations. If you have a suggestion for a new feature, feel free to submit it through our Titan X Lab, and we will evaluate it for our development roadmap! So, what’s holding you back? Take the next step and schedule a demo today to see how we can transform your processes!
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What is IntouchCX™ Platform?
The IntouchCX™ Platform brings surveys, mystery shops, audits and inspections into one connected view, helping multi-location brands understand how operations influence customer experience.
Key features include:
● Integrated data across programs for a complete view of performance
● Real-time dashboards by region, location, channel, or program
● Predictive analytics that reveal satisfaction drivers and forecast outcomes
● Case management tools to assign, monitor, and resolve issues faster
● Automated workflows and alerts that improve execution and reduce costs
● Enterprise integrations with Salesforce, Slack, APIs, and other systems
● Scalable architecture with role based access and performance rollups
With all programs connected, leaders can identify issues sooner, compare results clearly, and focus teams on the actions that matter most. The platform helps improve satisfaction, strengthen compliance, increase operational consistency, and show the business return of every improvement.
What is Analytics 101?
Analytics101 Business Intelligence (BI) and analytics platform brings together real-time dashboards, OLAP-powered multidimensional analysis, embedded BI, predictive modelling, and seamless data-visualisation into a single enterprise-grade solution.
Analytics101 enables organisations to aggregate data from disparate sources—ERP, CRM, HR, IoT, cloud and legacy systems—into a unified analytics layer. With OLAP (online analytical processing) at its core, users can slice and dice high-volume data across multiple dimensions (time, region, product, channel) to uncover trends, correlations and performance drivers typical BI tools miss. Real-time data processing ensures that metrics, KPI changes and anomalies are visible as they happen, enabling faster, more informed decisions.
The platform’s interactive dashboards and visualisations turn complex datasets into intuitive storyboards: users benefit from drill-down filtering, custom widgets, mobile access and embedded analytics within existing business applications—eliminating the need to switch tools to act on insight. Role-based access control (RBAC) ensures each stakeholder sees the data that matters most—executives see strategic overviews, managers focus on team-level KPIs, and analysts dive into granular transactional data.
Analytics101 offers AI/ML-assisted insights, anomaly detection, recommendation engines, and workflow automation. It supports ETL/ELT, data warehousing, collaborative analytics, MIS automation and embedded self-service, making it suitable across industries.
Retail Fintech Transformation:
A retail microfinance enterprise improved transaction visibility, fund tracking, and team productivity—achieving 30% higher retail performance using Analytics101’s real-time insights.
Fintech Data Management:
A leading financial services provider enhanced audit transparency and decision accuracy with role-based analytics, unified dashboards, and hierarchical visibility powered by Analytics101.
Integrations Supported
InfoTrack
IntouchCheck®
Microsoft Excel
NetSuite
SAP Analytics Cloud
Integrations Supported
InfoTrack
IntouchCheck®
Microsoft Excel
NetSuite
SAP Analytics Cloud
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Intouch Insight
Date Founded
1992
Company Location
United States & Canada
Company Website
www.intouchinsight.com
Company Facts
Organization Name
SmartinfoLogiks
Date Founded
2013
Company Location
India
Company Website
www.smartinfologiks.com/platform/analytics101
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Categories and Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics