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What is IntouchCheck®?

IntouchCheck® gives multi-location organizations a simpler way to manage inspections, audits, and daily operational checks from one digital platform. Teams can complete checklists on mobile devices, record findings as they happen, and launch follow-up actions without waiting for reports. Leaders can oversee safety procedures, brand execution, property conditions, service activity, driver logs, incident reporting, and other critical processes across every site. Key features include: ● Mobile checklists with immediate results and progress tracking ● Automatic corrective actions when a problem is identified ● Adaptable workflows that improve ownership and execution ● Reporting and analytics to reveal patterns and guide priorities ● Configurable templates for compliance, safety, operations, and brand standards ● Consolidated rollups across locations, regions, and business units IntouchCheck® helps teams respond faster, reduce gaps, and maintain reliable standards across the organization.

What is IntouchCX™ Platform?

The IntouchCX™ Platform brings surveys, mystery shops, audits and inspections into one connected view, helping multi-location brands understand how operations influence customer experience. Key features include: ● Integrated data across programs for a complete view of performance ● Real-time dashboards by region, location, channel, or program ● Predictive analytics that reveal satisfaction drivers and forecast outcomes ● Case management tools to assign, monitor, and resolve issues faster ● Automated workflows and alerts that improve execution and reduce costs ● Enterprise integrations with Salesforce, Slack, APIs, and other systems ● Scalable architecture with role based access and performance rollups With all programs connected, leaders can identify issues sooner, compare results clearly, and focus teams on the actions that matter most. The platform helps improve satisfaction, strengthen compliance, increase operational consistency, and show the business return of every improvement.

Media

Media

Integrations Supported

IntouchCX™ Platform

Integrations Supported

InfoTrack
IntouchCheck®
Microsoft Excel
NetSuite
SAP Analytics Cloud

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Intouch Insight

Date Founded

1992

Company Location

United States & Canada

Company Website

www.intouchinsight.com/what-we-do/inspection-software/

Company Facts

Organization Name

Intouch Insight

Date Founded

1992

Company Location

United States & Canada

Company Website

www.intouchinsight.com

Categories and Features

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Workflow Management

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Inspection

Customer Database
Photos In Reports
Report Templates

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

Customer Activity Tracking
Membership Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Customer Engagement

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