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What is IntouchCheck?

Mobile forms software that enables teams to transform their instincts into actionable strategies is invaluable. IntouchCheckâ„¢, however, takes this a step further by allowing you to be omnipresent. It streamlines the implementation of procedural updates across all locations, regardless of your physical presence. Instead of spending time managing routine issues, let IntouchCheckâ„¢, as a real-time traffic controller, assist you in developing a solution just once. With Actions Campaigns, you can motivate your team and pinpoint essential drivers of performance. You can delegate and oversee tasks specifically crafted to enhance these vital metrics. Customers anticipate a uniform experience, irrespective of which branch of your business they visit. Although you cannot physically be in multiple places at once, IntouchCheckâ„¢ empowers your employees with the latest company standards, ensuring that every visit your customers make is met with the same high-quality experience. By utilizing this software, you not only improve operational efficiency but also bolster customer satisfaction across all platforms.

What is Intouch Insight?

Intouch Insight provides a robust Customer Experience Management (CEM) software that empowers brands to enhance their business by improving customer experiences. With Intouch, customers can easily share their feedback through various channels, including surveys, email, SMS, online reviews, call centers, and social media platforms. The software supports numerous integrations that merge feedback and data from diverse sources like CRM systems, POS sensors, mystery shopping, IoT devices, and more, offering a comprehensive perspective on customer experiences and overall business performance. Additionally, the platform features unlimited role-specific dashboards along with an AI-driven reporting engine that delivers predictive analytics and comprehensive reporting capabilities. Furthermore, it includes automated case management tools that enable companies to actively engage with feedback and effectively close the communication loop with customers. Businesses can also leverage the platform's innovative Action Campaignsâ„¢ technology to implement frontline initiatives, make proactive improvements in customer experience, assess the effects of these actions on business metrics, and fully utilize the platform's patent-pending features for enhanced operational efficiency. Overall, Intouch Insight's software equips companies with the tools needed to transform customer feedback into actionable insights, ultimately driving lasting improvements in their business strategies.

Media

Media

Integrations Supported

InfoTrack
Intouch Insight
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud

Integrations Supported

InfoTrack
Intouch Insight
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

$9.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Intouch Insight

Date Founded

1992

Company Location

Canada

Company Website

www.intouchinsight.com/intouchcheck.html

Company Facts

Organization Name

Intouch Insight

Date Founded

1992

Company Location

United States & Canada

Company Website

www.intouchinsight.com

Categories and Features

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Inspection

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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