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What is Itron Enterprise Meter Data Management?

The Itron Enterprise Edition (IEE) Meter Data Management System (MDMS) is distinguished as a top-tier data management solution for residential gas, water, and electric meters, along with commercial and industrial meters and IoT sensors. Our ever-evolving platform is designed to provide the flexibility, value, and functionality needed to fulfill your specific needs, regardless of deployment scale. Particularly for the larger investor-owned utility (IOU) sector, IEE MDMS functions as a highly scalable enterprise application that consolidates the collection, processing, storage, and detailed analysis of data sourced from smart devices, including device events and alarms. In contrast, IEE Essentials is specifically crafted for municipal and cooperative markets, delivering the fundamental features of our acclaimed IEE MDMS while maintaining quality and capability without incurring excessive costs. As the most widely utilized meter data management system on the globe, IEE has built an impressive installed base of over 100 customers across six continents, currently overseeing more than 45 million operational meters. This extensive adoption not only reflects the trust placed in IEE but also underscores its pivotal role in enhancing meter data management solutions on a global scale. The ongoing commitment of IEE to innovate and adapt ensures that it remains a leader in the industry, meeting the evolving demands of its diverse customer base.

What is Bidgely?

A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.

Media

Media

Integrations Supported

Accenture Cloud Trade Promotion Management
AclaraONE
AirVantage
Dropcountr
Honeywell Forge
IBM Cloud
Nansen.ai
Oracle Cloud Infrastructure
PayGo POS
PowerLogic ION EEM
TerraGo Edge
Trilliant Health
Utilihive
VMware Cloud
VMware vSphere
eInfotree
inHANCE

Integrations Supported

Databricks
Itron Enterprise Meter Data Management

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Itron

Date Founded

1977

Company Location

United States

Company Website

na.itron.com/products/itron-enterprise-edition-meter-data-management

Company Facts

Organization Name

Bidgely

Date Founded

2011

Company Location

United States

Company Website

www.bidgely.com

Categories and Features

Categories and Features

Utility Management Systems

Customer Management
Demand Planning
Electricity
Natural Gas

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