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What is Ivy.ai?

Ivy leverages various content sources, including websites, calendars, and external applications, to improve its performance. Our sophisticated Deep Learning AI algorithm swiftly analyzes your content, building your bot's knowledge base in just minutes. Coupled with Ivy's pre-trained question recognition and conversation engine, your bot is ready to work with completely customized content from the outset. You have the ability to enhance its knowledge base using Content Packs, which consist of curated sets of standardized information that provide consistent answers on a range of topics, including Small Talk and Financial Aid. The customization features enable you to adjust your bot’s branding, expand or modify its knowledge base at your discretion, and imbue it with a personality that reflects your brand identity. In addition, your bot consistently monitors your online footprint to detect any changes, ensuring that its knowledge remains fresh and relevant. Each day, a report will be provided that summarizes new knowledge acquired, updates made, and suggestions for information that may need to be discarded, keeping your bot effective and aligned with your evolving requirements. This continuous adaptability not only enhances the bot’s relevance but is also crucial for delivering an engaging and informative experience for users. The combination of these features ensures that your bot can evolve with your needs, providing valuable support over time.

What is Inbenta?

Discover a Customer Interaction Management platform that leverages symbolic AI to boost self-service options and improve customer loyalty and satisfaction. This innovative system adeptly understands user queries, even when expressed in diverse ways, ensuring a thorough comprehension from the onset. With an implementation period that spans just days instead of months, this high-efficiency AI solution is instantly ready for deployment. Its proprietary NLP technology, based on Meaning-Text Theory, fosters engaging and meaningful conversations. Furthermore, the platform seamlessly integrates with your existing knowledge base, content, and product offerings, while supporting over 30 languages across multiple channels, including web, mobile, social media, and SMS. Customizable open APIs and SDKs allow you to tailor the system to meet your specific needs. Numerous businesses have found reliability and satisfaction using Inbenta, and you too can tap into the advantages of our AI platform to tackle both standard business scenarios and unique challenges. Importing, integrating, or adding content into Inbenta is straightforward, and our user-friendly visual drag-and-drop editor enables you to quickly construct decision trees, transforming them into transactional applications through our adaptable webhooks system. Moreover, Inbenta is built with the flexibility to evolve alongside your organization’s changing requirements, making it a future-proof solution for customer interaction management. It's time to revolutionize how you engage with your customers.

Media

Media

Integrations Supported

Integrations Supported

Facebook
NiCE CXone Mpower
Salesforce
Salesforce Agentforce Service
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Ivy.ai

Date Founded

2016

Company Location

United States

Company Website

ivy.ai/

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

Education

Not specified

Higher Education

Not specified

Categories and Features

AI Knowledge Base

Not specified

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Machine Learning
Natural Language Processing
Reporting / Analytics

Conversational AI

Not specified

Enterprise Search

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Site Search

Not specified

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