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What is Jcats?

Canyon Solutions has developed a sophisticated, online Public Defender system in partnership with the County of San Diego Public Defender’s Advisory Committee. This innovative solution includes modules for Criminal, Juvenile Delinquency, and Mental Health, all of which have been in operation since 2001 and are employed across multiple locations. In addition, Canyon Solutions collaborated with the State of Georgia’s Prosecuting Attorney Council to create a comprehensive web-based Prosecutor solution, which has been actively used since 2006. The company has also launched a web-based Child Dependency/Child Advocacy solution that emphasizes case management at the family level, treating each petition individually. This system automates the handling of cases involving dependent children and includes features like calendar management, workflow, statistical analysis, and financial oversight, having been in production since 1999. Through the seamless integration of these diverse systems, Canyon Solutions underscores its dedication to improving the efficiency and effectiveness of public legal services, ultimately aiming to provide better outcomes for the communities served. Their continuous innovation reflects a persistent commitment to adapting to the evolving needs of the legal system.

What is Crow Canyon Customer Support?

Crow Canyon’s Office 365 & SharePoint Service Desk provides an efficient solution for addressing the needs of customers, clients, members, and partners. Clients benefit from quick responses, and the organized tracking system ensures reliable follow-ups. Equip your support team with a platform that effectively captures, tracks, and manages customer service requests. Agents can assign, oversee, and resolve support cases through multiple channels, such as phone, email, mobile, and web. With the automation of case tracking and email alerts, you ensure that all stakeholders are kept in the loop, leading to outstanding customer service. This all-encompassing application not only boosts communication but also enhances the overall efficiency of managing support inquiries, ultimately resulting in increased customer satisfaction and loyalty. Additionally, by streamlining processes, the service desk helps teams focus more on problem-solving and less on administrative tasks.

Media

Media

Integrations Supported

Integrations Supported

Legitbooster
Microsoft 365
Microsoft SharePoint
Microsoft Teams
MoreThanPanel

API Availability

API Availability

Pricing Information

$1000 per month

Pricing Information

$2995 one-time payment
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Canyon Solutions

Company Website

www.canyonsolutions.com

Company Facts

Organization Name

Crow Canyon Software

Date Founded

1999

Company Location

United States

Company Website

www.crowcanyon.com/sharepoint-applications/customer-support-software/

Categories and Features

Court Management

Administrative Hearings
Calendar Management
Case History
Collections Management
Docket Management
Document Imaging
Subpoena Tracking
Warrant Tracking

Legal Case Management

Calendar Management
Case Notes
Client Management
Communication Tracking
Conflict Management
Court Management
Docket Management
Document Management
Expense Tracking
Government
Records Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback

Service Desk

Not specified

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