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What is Juris Astra?

Juris Astra provides an all-encompassing call center solution tailored for both inbound and outbound communication needs, incorporating key elements like an automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. In addition to these core components, it also offers optional features for customer relationship management (CRM), sales force management, marketing oversight, and case management, which facilitate the effective handling of sales leads, marketing initiatives, customer complaints, service requests, and overall customer service challenges. This integrated solution allows for the streamlined management of multiple communication channels such as telephony, email, web chat, fax, and SMS, all through automated processes. The PABX system underpins telephony connections, supporting incoming lines from various telecommunications providers, including ISDN PRI or CO Analog PSTN trunks, and connecting extension lines to agents or users. Among its extensive features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, compatibility with both hardphones and softphones, VoIP capabilities, and SIP integration. By offering such a diverse range of functionalities, Juris Astra positions itself as a crucial asset for improving operational effectiveness in customer engagement, ultimately streamlining communication and enhancing customer satisfaction. Furthermore, it empowers businesses to adapt to evolving communication demands while maintaining high standards of service delivery.

What is Cloudphoney?

Creating an exceptional and unique Customer Experience can transform Customer Loyalty into Customer Advocacy, highlighting the importance of offering a seamless and integrated Omni Channel experience whenever customers engage. At Cloudphoney, we provide a versatile multichannel Customer Interaction Solution that is accessible both in the cloud and on-premises, engineered to grasp the complexities of customer expectations and the key elements necessary for their ongoing satisfaction. Our contact center solutions at Cloudphoney are customized to fulfill your specific needs throughout the entire customer journey, from cultivating leads to securing customer retention. By leveraging Cloudphoney, you can improve your time-to-market and solidify customer loyalty through our diverse array of features, including Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics. These capabilities not only enhance IVR self-service but also reduce potential misunderstandings during agent-assisted interactions, thereby improving the overall standard of customer service. Furthermore, by adopting our solutions, organizations can cultivate a more agile and effective communication framework that nurtures enduring relationships with their clientele, ensuring that customers feel valued and heard at every stage of their journey. This approach not only meets customer expectations but exceeds them, creating advocates who are eager to promote your brand.

Media

Media

Integrations Supported

Google Ads
Google Cloud Platform
Microsoft 365

Integrations Supported

Google Ads
Google Cloud Platform
Microsoft 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Juris Technologies

Date Founded

1997

Company Location

Malaysia

Company Website

juristech.net

Company Facts

Organization Name

ITECHDOMAIN.COM

Date Founded

2017

Company Location

United Arab Emirates

Company Website

www.itechdomain.com/contact-center-solution.php

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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