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What is Juris Astra?

Juris Astra provides an all-encompassing call center solution tailored for both inbound and outbound communication needs, incorporating key elements like an automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. In addition to these core components, it also offers optional features for customer relationship management (CRM), sales force management, marketing oversight, and case management, which facilitate the effective handling of sales leads, marketing initiatives, customer complaints, service requests, and overall customer service challenges. This integrated solution allows for the streamlined management of multiple communication channels such as telephony, email, web chat, fax, and SMS, all through automated processes. The PABX system underpins telephony connections, supporting incoming lines from various telecommunications providers, including ISDN PRI or CO Analog PSTN trunks, and connecting extension lines to agents or users. Among its extensive features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, compatibility with both hardphones and softphones, VoIP capabilities, and SIP integration. By offering such a diverse range of functionalities, Juris Astra positions itself as a crucial asset for improving operational effectiveness in customer engagement, ultimately streamlining communication and enhancing customer satisfaction. Furthermore, it empowers businesses to adapt to evolving communication demands while maintaining high standards of service delivery.

What is JURY+ Web Generation?

As the integration of online platforms into government operations grows, we are not merely meeting but exceeding judicial expectations through our JURY+ Web Generation (WebGen). This groundbreaking, web-based Jury Management System (JMS) upholds the same foundational business principles, features, and components that have been successful for over 25 years in our previous DOS (JURY+ Classic) and Windowsâ„¢ (JURY+ Next Generation) offerings. Our application is recognized as the most comprehensive, customizable, and user-centric solution on the market today. WebGen comes equipped with an extensive array of essential statistical tools and data tracking features that allow each court to capture the critical information aligned with their operational goals, thereby ensuring optimal utilization of the system. From managing source lists to handling summonses, payroll, and backend analytics, JURY+ Web Generation is meticulously designed to facilitate effective oversight of all jury operation aspects, providing both adaptability and robustness for courts of any size. Additionally, this system not only streamlines processes but also enhances communication and transparency throughout the judicial system, leading to a more informed public. As a result, courts can better serve their communities while upholding the integrity of the judicial process.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Juris Technologies

Date Founded

1997

Company Location

Malaysia

Company Website

juristech.net

Company Facts

Organization Name

Jury Systems

Date Founded

1997

Company Location

United States

Company Website

www.jurysystems.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics

Categories and Features

Court Management

Case History
Document Imaging
Jury Management

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