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What is JustRelate CRM?

JustRelate CRM is a comprehensive customer relationship management platform built for SMEs and mid-market organizations. The system provides a unified hub for managing all customer-facing operations across marketing, sales, and service departments. Core Functionality: Contact and activity management form the foundation, enabling centralized storage of customer data, enterprise structures, and interaction histories. Lead management capabilities support targeted prospecting, while opportunity tracking and quote generation streamline the sales pipeline. Contract and project management features accommodate complex B2B sales cycles. Sales & Marketing Operations: The platform delivers sales funnel analysis, forecast modeling, and performance dashboards. Marketing teams benefit from campaign planning, event management, email marketing integration, and GDPR-compliant contact list management. Automated workflows enhance productivity across departments. Service Excellence: Comprehensive service module includes ticketing, maintenance scheduling, resource planning, and knowledge management with FAQs and error code databases. Mobile & Integration: Native mobile applications (iOS, Android, Windows) provide field access to contacts, tasks, appointments, and service data. The platform integrates with ERP systems (SAP, abas, PSIpenta), email clients (Outlook, Lotus Notes), and third-party applications via REST-API and web services. Deployment & Administration: Choose cloud hosting in Germany or on-premises installation. Multi-language, multi-currency support enables international operations. Granular access controls, process customization, and scalable n-tier architecture accommodate growing organizations.

What is FuturaERS?

Futura provides a thorough and fully integrated software platform designed specifically for the complexities of enterprise retail operations, making it ideal for versatile multi-channel lifestyle retailers like you. This comprehensive solution includes all the essential tools for success, from a robust and feature-rich EPOS system to vital head office management capabilities, all facilitated by immediate access to streamlined, real-time data for insightful decision-making. Key operations such as merchandise planning, purchasing, receiving goods, allocating inventory to various locations, managing customer orders, executing replenishments, controlling stock levels, enabling inter-branch transfers, and producing in-depth reports and business intelligence are seamlessly integrated, along with CRM and loyalty initiatives. Its modular architecture allows you to choose only the necessary components, and it is fully adaptable to support your business's growth. This solution accommodates a range of business models, including standalone outlets, branch networks, department stores, e-commerce, concessions, and franchise operations, and features multi-language and multi-currency support to ensure it meets global needs. With Futura, you gain the confidence to oversee your retail operations effectively, allowing you to concentrate on providing an exceptional customer experience while effortlessly adapting to the evolving market landscape.

Media

Media

Integrations Supported

Alumio
CleverReach
Inxmail
JustRelate Web Builder
Neoletter
Nominow

Integrations Supported

Alumio
CleverReach
Inxmail
JustRelate Web Builder
Neoletter
Nominow

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

JustRelate Group

Date Founded

1989

Company Location

Germany

Company Website

www.justrelate.com/justrelate-crm-app

Company Facts

Organization Name

Futura Retail Solutions

Date Founded

1992

Company Location

United Kingdom

Company Website

www.futura4retail.co.uk/solutions/enterprise-retail-system

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

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