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What is KBPublisher?

KBPublisher is an all-encompassing knowledge management tool that aims to boost employee efficiency, quickly resolve issues, reduce incoming calls, and enhance overall customer service. This web-based solution allows users to easily disseminate, publish, and categorize a range of materials, such as articles, white papers, operational procedures, user manuals, FAQs, APIs, and online help resources. Key features include mobile accessibility, robust search functions, content editing capabilities, file attachment options, management of article drafts, workflow approval mechanisms, and various additional tools to facilitate effective information management. Moreover, its user-friendly interface promotes seamless collaboration among teams, ensuring that knowledge resources remain current and readily available for all users. As organizations increasingly rely on digital platforms, KBPublisher provides a vital resource that supports sustained growth and enhanced communication.

What is ComAround Knowledge?

ComAround Knowledge is a certified knowledge management and self-service solution that effectively captures, organizes, and disseminates information throughout the support process. As a reputable expert in knowledge management and self-service software, ComAround Knowledge revolutionizes how businesses deliver support, ultimately enhancing productivity, lowering expenses, boosting customer satisfaction, and creating new revenue opportunities. With its innovative approach, organizations can leverage knowledge to streamline operations and foster a more efficient support environment.

Media

Media

Integrations Supported

Facebook
Kindly
Salesforce Service Cloud
ServiceNow
Zendesk

Integrations Supported

Facebook
Kindly
Salesforce Service Cloud
ServiceNow
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$19.00/month
Free Trial Offered?
Free Version

Pricing Information

$30.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Double Jade

Date Founded

2008

Company Location

United States

Company Website

www.kbpublisher.com

Company Facts

Organization Name

ComAround

Date Founded

1999

Company Location

Sweden

Company Website

www.comaround.com

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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