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What is Universal Knowledge ?
KPS Universal Knowledge delivers an extensive array of content capture, search, and collaborative features that empower both internal staff and clients to enhance their efficiency significantly.
By integrating robust search functionalities with sophisticated content creation and moderation processes, it provides high levels of insight, which facilitates streamlined knowledge management while minimizing administrative burdens.
This platform can function independently as a Knowledge Management solution, allowing users to generate and oversee all content within the KM environment, or it can be seamlessly integrated with pre-existing systems to utilize content stored elsewhere.
With a comprehensive suite of APIs, KPS Universal Knowledge connects effortlessly to your current applications, ensuring that information is readily accessible without the need to switch between programs.
This integration saves time and boosts user adoption by embedding knowledge management directly into third-party applications, leading to quicker access to accurate answers for customers.
As a result, both customer experience is enhanced, and operational costs are reduced, creating a win-win situation for businesses.
KPS Universal Knowledge is available in both Software as a Service (SaaS) and On-Premise deployment options, providing flexibility to meet diverse organizational needs.
What is Docsie?
Docsie is a renowned digital documentation and knowledge management platform located in Ontario, Canada, recognized for its excellence. This platform is accessible via a SaaS web application, allowing users to create and modify documentation from virtually anywhere. Users can then publish their content to an interactive knowledge portal that is available for access at any time, ensuring that information is always at hand when needed.
Docsie is equipped with robust business-grade features designed for effective product documentation management, which includes:
- A pilot onboarding service featuring portal design assistance and workforce training
- Options for both internal and external knowledge bases
- The ability to create multiple workspaces
- Portal analytics and feedback through Docsie Vocally
- A custom domain available even on the free tier
- Compatibility with Markdown
- The Docsie Editor, offering rich formatting and content embedding capabilities
- iFrame support
- The ability to import using SwaggerAPI
- Access to both built-in and customizable document templates
- Provision for help center deployment and an in-app help sidebar
- The option to share guided tours and utilize our builder Chrome extension for content creation
- Management of multiple versions and languages, along with a history of changes made
- Webhook integration with Mattermost, Slack, and various other platforms
- Ghost AI for language translation and ongoing development of generative AI capabilities
- Project management tools that include kanban boards and task creation
- Comprehensive security with RBAC, JWT, and SSO for user management and data protection, ensuring that all aspects of documentation are well-managed and secure.
Integrations Supported
Google Drive
Airtable
Bitbucket
CodePen
CodeSandbox
Dropbox Showcase
Figma
Files by Google
GitHub
Google Docs
Integrations Supported
Google Drive
Airtable
Bitbucket
CodePen
CodeSandbox
Dropbox Showcase
Figma
Files by Google
GitHub
Google Docs
API Availability
Has API
API Availability
Has API
Pricing Information
$12.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$39 per month (annual)
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Knowledge Powered Solutions Ltd
Date Founded
2004
Company Location
United Kingdom
Company Website
www.kpsol.com/knowledge-management-solutions/employee-knowledge-sharing-solutions/
Company Facts
Organization Name
Docsie
Date Founded
2018
Company Location
Canada
Company Website
www.docsie.io
Categories and Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Document Generation
Batch Processing
Collaboration
Digital Signature
Interaction Tracking
Multiple Output Formats
Templates
Enterprise Content Management (ECM)
Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support