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What is Keeping?

Keeping enables every member of your team to receive, respond to, and assign support emails directly from their personal mailbox. These support emails are systematically organized into a distinct section of your mailbox, ensuring they are separate from your regular emails. By delegating requests to specific teammates, you foster accountability and manage the distribution of tasks more effectively. Additionally, categorizing emails as open, closed, or pending allows for clear tracking of their status, ensuring that no requests slip through the cracks. You can also view your Shopify customer information within Keeping without having to exit Gmail. With advanced reporting features, you gain valuable insights into your team's customer response patterns. This includes monitoring first response times, assessing the volume of incoming requests, and evaluating how your team addresses them, ultimately enhancing your customer service strategy. Overall, Keeping streamlines the support process and improves team efficiency.

What is Boldon James Email Classifier?

Protect your data, achieve heightened operational effectiveness, and spark creativity. By focusing on the requirements of customers, flexibility, and a wealth of experience, we support clients in improving their business results and increasing their return on investment. Our outstanding client support, paired with high-quality data management solutions, enables clients to manage their information efficiently, streamline operations, and quickly respond to changes in regulations. Moreover, our collaboration with a broad range of services grants our clients autonomy from suppliers, the ability to adapt, and the potential for success. In addition, we emphasize the importance of innovation as a key driver for future opportunities. Ultimately, we are dedicated to building enduring partnerships that promote both growth and sustainability.

Media

Media

Integrations Supported

Gmail
Google Workspace
Shopify
Zapier

Integrations Supported

Box
Deep Secure
GTB Technologies DLP
Microsoft 365
Microsoft Exchange
Microsoft Office 2021
OctoXLabs
Varonis Data Security Platform
beSOURCE

API Availability

API Availability

Pricing Information

$8 per user per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Keeping

Date Founded

2019

Company Location

Brookyn, NY

Company Website

www.keeping.com

Company Facts

Organization Name

Fortra

Date Founded

1982

Company Location

United States

Company Website

www.boldonjames.com

Categories and Features

Email Management

Not specified

Categories and Features

Email Management

Email Archiving

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