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What is Keeping?

Keeping enables every member of your team to receive, respond to, and assign support emails directly from their personal mailbox. These support emails are systematically organized into a distinct section of your mailbox, ensuring they are separate from your regular emails. By delegating requests to specific teammates, you foster accountability and manage the distribution of tasks more effectively. Additionally, categorizing emails as open, closed, or pending allows for clear tracking of their status, ensuring that no requests slip through the cracks. You can also view your Shopify customer information within Keeping without having to exit Gmail. With advanced reporting features, you gain valuable insights into your team's customer response patterns. This includes monitoring first response times, assessing the volume of incoming requests, and evaluating how your team addresses them, ultimately enhancing your customer service strategy. Overall, Keeping streamlines the support process and improves team efficiency.

What is ClientFlow?

ClientFlow serves as a comprehensive inbox and project management tool designed for client service teams. It streamlines the handling of emails, tasks, and timesheets in a single platform. By merging team and individual email communications with client interactions, ClientFlow guarantees that all correspondence is recognized and managed effectively. All client-related communications are gathered in one place, facilitating a more efficient approval process through tailored branded requests and automated recurring conversations with customizable message templates. Users have the convenience of linking their email accounts or enabling auto-forwarding from any email address, which provides team members with insight into every discussion without needing to switch among different group email accounts. Although ClientFlow shares similarities with traditional email clients, it significantly enhances collaborative capabilities with features designed to improve team discussions. Consequently, it becomes an essential resource for boosting both team productivity and client satisfaction. With its user-friendly interface and robust functionality, ClientFlow stands out as a valuable asset for any client-focused organization.

Media

Media

Integrations Supported

Gmail
Google Workspace
Shopify
Zapier

Integrations Supported

Gmail
Google Workspace

API Availability

API Availability

Pricing Information

$8 per user per month
Free Trial Offered?

Pricing Information

$19 per month per user
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training

Company Facts

Organization Name

Keeping

Date Founded

2019

Company Location

Brookyn, NY

Company Website

www.keeping.com

Company Facts

Organization Name

ReportGarden

Date Founded

2013

Company Location

United States

Company Website

clientflow.com

Categories and Features

Email Management

Not specified

Categories and Features

Collaboration

Calendar Management
Chat / Messaging
Project Management
Real Time Editing
Video Conferencing

Email Management

Email Archiving
Email Monitoring
Response Management
Shared Inboxes
Signature Management

Project Management

Agile Methodologies
Client Portal
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Traditional Methodologies

Task Management

Collaboration
Create Subtasks
Recurring Tasks
Time Tracking

Time Tracking

Mobile Time Tracking
Timesheet Management

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