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What is Keeping?

Keeping enables every member of your team to receive, respond to, and assign support emails directly from their personal mailbox. These support emails are systematically organized into a distinct section of your mailbox, ensuring they are separate from your regular emails. By delegating requests to specific teammates, you foster accountability and manage the distribution of tasks more effectively. Additionally, categorizing emails as open, closed, or pending allows for clear tracking of their status, ensuring that no requests slip through the cracks. You can also view your Shopify customer information within Keeping without having to exit Gmail. With advanced reporting features, you gain valuable insights into your team's customer response patterns. This includes monitoring first response times, assessing the volume of incoming requests, and evaluating how your team addresses them, ultimately enhancing your customer service strategy. Overall, Keeping streamlines the support process and improves team efficiency.

What is Emailgistics?

Emailgistics is a comprehensive solution for managing team inboxes within Microsoft Office 365. By leveraging its robust workflow and analytics capabilities, it significantly enhances team efficiency and aids in informed decision-making. With Emailgistics, you can seamlessly work within Outlook, ensuring that your email communications remain securely within Office 365. This tool streamlines the email routing process, allowing agents to dedicate their efforts to responding rather than manually sorting through messages. Its tracking features guarantee timely and precise responses to customer inquiries. Automated message routing can direct hundreds of emails to the appropriate team members in mere seconds, which optimizes workflow. Additionally, Outlook's functionality allows for the creation of specific folders for each agent, preventing the loss or duplication of emails. This helps ensure that no important correspondence slips through the cracks, while also allowing your team to maintain professionalism by addressing emails before they escalate. Overall, Emailgistics is an essential tool for teams looking to improve their email management and customer interactions.

Media

Media

Integrations Supported

Gmail
Google Workspace
Shopify
Zapier

Integrations Supported

Microsoft 365
Microsoft Outlook

API Availability

API Availability

Pricing Information

$8 per user per month
Free Trial Offered?

Pricing Information

$10 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Keeping

Date Founded

2019

Company Location

Brookyn, NY

Company Website

www.keeping.com

Company Facts

Organization Name

Emailgistics

Date Founded

2019

Company Location

Canada

Company Website

emailgistics.com

Categories and Features

Email Management

Not specified

Categories and Features

Customer Service

Alerts / Escalation
Email Management
Performance Metrics
Queue Management
Workflow Management

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management

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