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What is Kenekt?

Kenekt stands out as an intuitive and sophisticated Case Management Solution that adeptly evaluates information and allocates tasks to the right individuals at the most advantageous times. Functioning as both a case management system and a contact center solution, Kenekt seamlessly combines established methods with innovative technology. Its straightforward yet robust design significantly enhances the core aspects of contact center management by integrating features such as case development, dynamic presentations, intelligent sequencing, environmental integration, structured competition, and specialized modules tailored to various industries. By leveraging the case development functions of Kenekt, organizations can alleviate the burden on their internal IT resources considerably. Additionally, Kenekt boasts exceptional flexibility in data management and case development, allowing users to customize the exact fields, formats, data structures, and input methods they require. This remarkable adaptability stems from Kenekt's fully configurable data architecture paired with a powerful API environment, ensuring it aligns with the varied needs of different organizations. Consequently, Kenekt not only boosts team productivity but also provides a level of operational flexibility that is vital in today’s dynamic business landscape. Teams can thus focus more on their core responsibilities and less on administrative overhead, resulting in improved overall performance and satisfaction.

What is Case Manager?

Case Manager is a versatile and configurable software solution tailored for overseeing collections, accounts receivable, financial services, and tracking contact centers. This built-in adaptability allows users to enhance existing methodologies while continuously exploring and adopting creative strategies. Consequently, it fosters an environment where operational efficiency can thrive alongside innovation.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$35 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Gwynn Group

Company Website

www.gwynngroup.com

Company Facts

Organization Name

Case Manager

Date Founded

1995

Company Location

South Africa

Company Website

casemanager.tech

Categories and Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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