Kinetic Business vs. Intermedia Unite

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What is Kinetic Business?

Enhance your business communication while boosting your savings by utilizing a reliable and feature-rich phone service from Kinetic Business. It is crucial for your business phone service to function consistently during operational hours. Kinetic Business provides unlimited local and long-distance calling in addition to a wide range of features, guaranteeing that your communication lines are both dependable and of high quality. When a business opportunity arises, being prepared to respond is vital. Their phone service is crafted to facilitate essential business communications with unwavering support and key functionalities. To prevent disruptions from internet outages, you can integrate a wireless internet backup for only $39.99 per month, which will automatically activate if your primary connection goes down. Furthermore, protect your sensitive data with Kinetic Business SD-WAN, which delivers a cost-effective private network that not only boosts bandwidth and enhances application performance but also encrypts all network traffic for safety. This all-encompassing strategy ensures that your business stays connected and secure at all times, making it easier to focus on growth and success. By investing in these services, you are taking a significant step towards a more resilient business infrastructure.

What is Intermedia Unite?

Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.

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Integrations Supported

Microsoft Azure

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Integrations Supported

ALGO

CDK Global

DealerSocket

ERA-IGNITE

Google Calendar

Google Contacts

Google Meet

HubSpot CRM

Microsoft 365

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API Availability

Has API

Pricing Information

$50 per month

Pricing Information

$22.99/user

Contact us today to get a custom quote for your business.

Supported Platforms

SaaS

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

Customer Service / Support

Standard Support

Web-Based Support

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Training Options

Documentation Hub

On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Kinetic Business

Company Location

United States

Company Website

business.windstream.com/business-lines

Company Facts

Organization Name

Intermedia

Date Founded

1993

Company Location

United States

Company Website

www.intermedia.com

Categories and Features

Business Phone Systems

Not specified

Business VoIP

Not specified

SD-WAN

Not specified

SIP Trunk

Not specified

Categories and Features

AI Receptionists

Not specified

Business Phone Systems

Call Logging

Call Monitoring

Call Recording

Call Routing

Employee Directory

IVR / Voice Recognition

Mobile Access

Virtual Call Center

Web Conferencing

Business VoIP

Call Parking

Call Recording

Contact Management

Encryption

IVR / Voice Recognition

Ring Groups

SIP Trunking

Unified Communications

Voice Quality Enhancement

Call Center

Intermedia® Contact Center empowers businesses to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage customers fluidly without the need to toggle between different tools. Smart routing and self-service options enable customers to connect with the appropriate resource efficiently, while automating common queries helps to minimize waiting periods. Agents benefit from having customer context, interaction history, and collaboration tools all in one location, allowing for quicker issue resolution. Features driven by AI, such as real-time support, summaries, and insights, assist agents and empower supervisors to enhance performance and service quality. The system also includes integrated dashboards, reporting, and secure recording capabilities to ensure transparency and maintain compliance. With an impressive uptime of 99.999% and support certified by J.D. Power, it guarantees dependable performance, leading to improved service, increased team efficiency, and streamlined customer communication.

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Contact Center as a Service (CCaaS)

Intermedia® Contact Center empowers organizations to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage with customers effortlessly without the need to switch between different tools. The system features intelligent routing and self-service options that quickly connect customers to the appropriate resources, while automating common inquiries to minimize wait times. Agents can access comprehensive customer context, interaction history, and collaboration tools all in one location, enabling them to resolve issues more efficiently. Enhanced by AI-driven functionalities such as real-time support, summaries, and analytics, the platform assists agents and enables supervisors to elevate performance and quality of service. Its integrated dashboards, reporting capabilities, and secure recording features ensure transparency and compliance. Supported by a remarkable 99.999% uptime and J.D. Power-certified assistance, Intermedia® Contact Center guarantees dependable performance, leading to enhanced service, more efficient teams, and streamlined customer communication.

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