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What is Knewin?

Monitor every facet of your brand across traditional media, digital spaces, and social platforms to gather insights into how customers perceive you and to evaluate your visibility in real time. By keeping an eye on leading publications, influential pages, and significant figures, you can identify both opportunities and challenges, even if your brand isn't directly mentioned. This strategy allows you to assess the effectiveness of your marketing initiatives. Analyze the quantity of "likes" received, the sources of these interactions, and the types of content that engage your audience, which will provide critical information to guide your decision-making on whether to continue certain campaigns. Knewin delivers a robust service that combines its monitoring tools with a team of expert professionals committed to helping clients track, analyze news, and derive impactful insights. With Knewin Monitoring, clients gain access to a platform that fosters independence in reviewing pertinent topics and investigating potential strategies tailored to the brand being monitored. This collaborative approach not only deepens understanding but also empowers brands to adeptly navigate the intricate realm of public perception, ultimately enhancing their overall marketing effectiveness. As you leverage these insights, you'll be better positioned to adapt your strategies in response to the evolving landscape.

What is Cheers?

Cheers acts as an innovative brand control center driven by AI, transforming the manner in which customer interactions are documented and addressed through the use of NFC-enabled badges assigned to staff members, facilitating the direct association of online reviews, social media mentions, loyalty registrations, and NPS feedback with individual employees rather than relying on generalized averages. When a customer taps the badge, a mobile webpage opens—eliminating the need for app downloads or logins—and can be tailored with branding elements and calls to action like review requests, tips, downloads, and surveys, while all customer interactions are monitored in real time for that specific employee. This cutting-edge strategy creates a unique dataset that provides managers with essential insights, allowing them to identify who may need coaching, who warrants recognition, and which specific actions result in positive outcomes, thereby surpassing traditional aggregate metrics for effectively enhancing and monitoring individual performance. Furthermore, this system encourages a proactive approach to customer engagement, ensuring that employees remain motivated and focused on delivering exceptional service. Ultimately, Cheers not only optimizes customer feedback processes but also cultivates a culture of accountability and appreciation throughout the organization.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Knewin

Date Founded

2011

Company Location

Brazil

Company Website

www.knewin.com/en/

Company Facts

Organization Name

Cheers

Date Founded

2023

Company Location

United States

Company Website

www.cheers.tech/

Categories and Features

Brand Management

Not specified

Brand Monitoring

Not specified

Influencer Marketing

Not specified

Media Monitoring

Not specified

Categories and Features

Brand Monitoring

Not specified

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