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What is Knewin?
Monitor every facet of your brand across traditional media, digital spaces, and social platforms to gather insights into how customers perceive you and to evaluate your visibility in real time. By keeping an eye on leading publications, influential pages, and significant figures, you can identify both opportunities and challenges, even if your brand isn't directly mentioned. This strategy allows you to assess the effectiveness of your marketing initiatives. Analyze the quantity of "likes" received, the sources of these interactions, and the types of content that engage your audience, which will provide critical information to guide your decision-making on whether to continue certain campaigns. Knewin delivers a robust service that combines its monitoring tools with a team of expert professionals committed to helping clients track, analyze news, and derive impactful insights. With Knewin Monitoring, clients gain access to a platform that fosters independence in reviewing pertinent topics and investigating potential strategies tailored to the brand being monitored. This collaborative approach not only deepens understanding but also empowers brands to adeptly navigate the intricate realm of public perception, ultimately enhancing their overall marketing effectiveness. As you leverage these insights, you'll be better positioned to adapt your strategies in response to the evolving landscape.
What is Cheers?
Cheers acts as an innovative brand control center driven by AI, transforming the manner in which customer interactions are documented and addressed through the use of NFC-enabled badges assigned to staff members, facilitating the direct association of online reviews, social media mentions, loyalty registrations, and NPS feedback with individual employees rather than relying on generalized averages. When a customer taps the badge, a mobile webpage opens—eliminating the need for app downloads or logins—and can be tailored with branding elements and calls to action like review requests, tips, downloads, and surveys, while all customer interactions are monitored in real time for that specific employee. This cutting-edge strategy creates a unique dataset that provides managers with essential insights, allowing them to identify who may need coaching, who warrants recognition, and which specific actions result in positive outcomes, thereby surpassing traditional aggregate metrics for effectively enhancing and monitoring individual performance. Furthermore, this system encourages a proactive approach to customer engagement, ensuring that employees remain motivated and focused on delivering exceptional service. Ultimately, Cheers not only optimizes customer feedback processes but also cultivates a culture of accountability and appreciation throughout the organization.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Knewin
Date Founded
2011
Company Location
Brazil
Company Website
www.knewin.com/en/
Company Facts
Organization Name
Cheers
Date Founded
2023
Company Location
United States
Company Website
www.cheers.tech/
Categories and Features
Brand Management
Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management
Competitive Intelligence
Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring
Influencer Marketing
CRM
Campaign Management
Faceted Search / Filtering
Influencer Discovery
Payment Tracking
ROI Tracking
Social Media Monitoring
Media Monitoring
Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring