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What is KnowledgeForce?

Market Force has introduced the innovative KnowledgeForce® platform, a state-of-the-art technology aimed at efficiently collecting, integrating, and visualizing customer experience (CX) data. Utilizing sophisticated big data techniques, this platform compiles customer feedback from multiple origins, including Market Force, outside vendors, or direct data submissions. KnowledgeForce empowers executives, managers, franchise proprietors, and on-site staff to explore geographic specifics and identify areas for enhancement, facilitating prompt corrective measures. The system is designed to present information based on user roles, enabling stakeholders to obtain comprehensive enterprise insights while also accessing detailed site-specific data effortlessly. Store managers and franchisees can track key performance indicators pertinent to their locations and compare them against regional or corporate standards. Furthermore, KnowledgeForce provides more than 50 customizable reports that can be accessed online or distributed automatically. This adaptability guarantees that every user has the essential information required to foster improvements in customer experiences universally, contributing to overall business success. As businesses strive to stay ahead, leveraging such a platform becomes crucial for optimizing customer engagement and satisfaction.

What is Identiflo?

The IdentiFlo Management Platform grants clients extensive control over their business operations, allowing for streamlined management. Users can establish internal accounts, supervise their sales teams' transactions, track client interactions, and scrutinize every detail, including individual consumer transactions. With the inclusion of robust security features, product management, in-depth reporting tools, and an internal support ticketing system, the platform guarantees a smooth user experience. Sales agents are equipped to efficiently manage their teams and evaluate the effectiveness of their client portfolios. Furthermore, they have the capability to present the platform to potential clients while also assessing the transaction volumes of existing customers. In summary, the IdentiFlo Management Platform is a comprehensive solution designed specifically for your Identity Verification and ID authentication needs, solidifying its role as an essential asset in the modern digital environment, ultimately enhancing operational efficiency and client satisfaction.

Media

Media

Integrations Supported

Shopify

Integrations Supported

Shopify

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$80 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Market Force

Date Founded

2005

Company Location

United States

Company Website

www.marketforce.com

Company Facts

Organization Name

Electronic Verification Systems

Company Location

United States

Company Website

www.electronicverificationsystems.com/solutions/identiflo-management-platform

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Categories and Features

AML

Behavioral Analytics
Case Management
Compliance Reporting
Identity Verification
Investigation Management
PEP Screening
Risk Assessment
SARs
Transaction Monitoring
Watch List

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