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CTMCTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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Dialpad SupportMost contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence. The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer. That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect. The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters. Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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TollFreeForwardingIn just one minute, you can set up your international phone number, with options available for over 120 countries and 1,000 cities. This service allows you to redirect your calls to any global number seamlessly. With advanced scheduling features, you can manage call routing based on your business hours and preferences, directing calls to your main office during operational times and to voicemail when closed. You also have immediate access to comprehensive data regarding calls made to your TollFreeForwarding number, which can assist in analyzing customer call behavior for better outbound sales and follow-up strategies. Additionally, you can record your calls, whether in full or in segments, for easy tracking and review. These recordings are stored in call detail records, which can be accessed, downloaded, or played back whenever necessary for reference. By leveraging this functionality, you can enhance your communication efficiency and better serve your clientele.
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Zoom PhoneZoom Phone is an AI-powered business communications platform that provides cloud-based Voice over Internet Protocol (VoIP) calling, messaging, and phone system management for organizations. The software replaces or supplements traditional business telephone infrastructure with internet-based calling accessible through desktop applications, mobile devices, and compatible desk phones. Its unified communications environment connects business calling with Zoom Meetings, Zoom Chat, SMS messaging, and online fax capabilities. Call management features include automated receptionists, interactive voice response menus, call forwarding, call transfers, shared line groups, call queues, and configurable routing policies. Administrators can assign phone numbers, configure business hours, manage devices, establish user permissions, and monitor communication activity through a centralized management portal. Zoom Phone provides voicemail transcription, call recording, searchable call histories, and reporting tools for reviewing communication performance. Its built-in AI capabilities generate post-call summaries, identify discussion highlights, extract action items, and prioritize important voicemail messages. ZoomMate provides contextual assistance during conversations and helps users prepare for calls, retrieve relevant information, and automate follow-up activities. Zoom Virtual Agent Receptionist offers optional AI-powered call answering that can respond to customer questions, schedule appointments, communicate in multiple languages, and transfer callers with conversation context. The platform also supports outbound calling workflows through Zoom Auto Dialer and integrates with Zoom Revenue Accelerator for conversation intelligence and sales coaching. Zoom Phone provides integrations with Salesforce, Microsoft, Google, and other enterprise systems, along with developer APIs, call quality dashboards, security controls, and international calling options.
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Bigly SalesBigly Sales is a managed AI voice agent platform for revenue teams that need high-volume calling without hiring and supervising more agents. AI agents place outbound calls, answer inbound calls, qualify leads, book meetings and warm-transfer ready buyers to a live agent, and the results sync to your CRM. What makes it different is how much is done for you. Bigly writes call scripts with Claude, ChatGPT and other leading LLMs, A/B tests versions on live calls, and keeps the version that books the most. It provisions and registers numbers, runs more than 200 whitelisted local-presence lines, monitors spam labels, and screens every call against consent records, DNC and suppression lists, known TCPA litigants, and state and federal calling rules before dialing. Managers get a dashboard built around business outcomes: success rate per lead, cost per transfer, cost per human contact, a stage-by-stage funnel from dial to completed transfer, transfer-failure reasons, lead-source rankings by success rate and cost, and hour-by-hour performance. The Bigly Sales MCP server connects the account to Claude and ChatGPT, so a manager can add leads to a running campaign, check minutes, read call summaries or ask who wants a demo in plain language. Customers use Bigly Sales to reactivate aged lead files, follow up on new leads in seconds, set appointments and handle inbound overflow across insurance, lending, home services, legal, automotive and fundraising. It connects to HubSpot, Salesforce, Zoho CRM, Pipedrive, GoHighLevel, Close, Follow Up Boss and Keap, and larger plans add a dedicated account manager who tunes each campaign. Plans start at $99 a month, and every customer begins with a free 30-minute AI calling setup ($3,000 value) built live with the Bigly team.
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800.comTransform your surroundings into a functional workspace with 800.com, which enables you to oversee your business operations directly from your mobile device. This service comes without the need for a contract, providing advanced calling features and cell phone forwarding capabilities that enhance customer engagement, brand recognition, and response rates through SMS messaging. You can effortlessly manage extensions, send out professional greetings, and oversee your account conveniently online. 800.com supports various types of forwarding, including simultaneous and sequential ringing, ensuring you never miss a call. Utilizing toll-free numbers establishes a credible presence in the U.S. market, while local numbers can suggest a limited business scope. Each member of 800.com enjoys full access to all phone system tools, irrespective of their selected plan, making it easier to serve clients and reduce long-distance charges for both your customers and your business. By choosing 800.com, you position your company for success in a competitive environment.
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PhonexaPhonexa is a unified platform built to optimize tracking and distribution for calls, leads, compliance, clicks, email, accounting, and more. The all-in-one marketing automation platform empowers brands and performance marketers to manage and distribute leads, track pay-per-call campaigns, increase ROI, and automate every stage of the customer journey. At the core of Phonexa’s platform are LMS Sync for intelligent lead management and lead distribution and Call Logic for advanced call tracking, routing, and pay-per-call campaigns. Phonexa’s core solutions and six add-ons are powered by automation, smart routing, and real-time analytics, empowering performance marketers to capture, qualify, verify, and route leads efficiently while maximizing visibility, compliance, and profitability across all marketing channels. Serving industries such as finance, insurance, home services, and beyond, Phonexa delivers complete visibility, fraud prevention, and compliance at scale. The platform combines advanced analytics, intelligent lead management, AI-enabled Call Agents, and smart routing to help businesses convert more qualified leads, improve ROI, and achieve growth through data transparency and control.
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DialedInDialedIn is a powerful cloud-based call center software designed to help organizations maximize efficiency, boost agent productivity, and deliver exceptional customer experiences. Built for modern sales, service, and support teams, it combines intelligent automation with flexible tools to streamline operations, improve contact rates, and drive measurable ROI. Unlike outdated legacy systems, DialedIn provides a modern, intuitive solution that scales with your business and adapts to evolving customer needs. The platform offers a complete suite of advanced dialing modes tailored to different campaign goals. Its predictive dialer leverages algorithms to anticipate agent availability and connect them directly to live answers, maximizing talk time. The progressive dialer automatically places calls one by one as agents become available, balancing speed with control. When personalized outreach is needed, the preview dialer equips agents with customer details before each call. Alongside these modes, skill-based call routing ensures every interaction reaches the most qualified agent, whether by expertise, language, or specialization, improving customer satisfaction and evenly distributing workloads. Real-time reporting and analytics further empower managers to track KPIs, coach agents effectively, and refine campaigns for long-term success. DialedIn also distinguishes itself with CleanCallerID™, a proactive solution that monitors and replaces flagged numbers to protect caller reputation and sustain high answer rates. This helps prevent spam labeling, reduce carrier blocks, and safeguard campaign performance. For added value, DialedIn integrates seamlessly with leading CRMs and third-party tools, unifying data across platforms for a more connected sales and support ecosystem. Backed by reliable, 100% U.S.-based support, clients gain dependable technical and account assistance that keeps their operations running smoothly.
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FathomFathom is an AI notetaking and meeting intelligence platform designed to help individuals and teams capture conversations, summarize key points, and move work forward faster. The platform records meetings, generates accurate transcripts, creates instant summaries, identifies action items, and sends updates so users can stay present during calls. Fathom supports both bot-based meeting capture and bot-free capture through its desktop app, giving users more flexibility in how they record meetings. Its AI summaries are available immediately after calls and can be tailored to team workflows and priorities. Ask Fathom lets users search across meeting history and ask questions about decisions, commitments, customer signals, risks, opportunities, and next steps. The platform also helps teams monitor key topics so important moments are easier to identify across conversations. Fathom is useful for customer calls, sales meetings, marketing discussions, customer success reviews, strategy sessions, internal syncs, and team workflows. Its integrations connect meeting notes and insights with tools such as Google Meet, Zoom, Microsoft Teams, Gmail, Slack, Salesforce, HubSpot, Notion, Asana, ChatGPT, Claude, Zapier, public APIs, and MCP workflows. Teams can use Fathom to create shared visibility across meetings so decisions and follow-through are not lost between calls. The platform supports enterprise requirements with SOC 2 Type II, GDPR, HIPAA compliance, SSO, and SCIM. By combining AI meeting notes, bot-free capture, transcripts, summaries, action items, topic monitoring, search, integrations, and compliance, Fathom helps teams reduce admin work and turn conversations into measurable progress.
What is Lace?
Lace is a revenue automation platform driven by artificial intelligence, designed to optimize the efficiency of call centers, particularly in the home services industry. Utilizing advanced conversational intelligence software, it enables businesses to boost call center revenues without incurring additional costs by thoroughly analyzing phone interactions and recommending top-tier strategies for increasing bookings. The platform provides instantaneous evaluations of calls, offering insights into service interactions, customer qualifications, objections, and the effectiveness of customer service representatives, which allows for prompt actions to prevent revenue loss. Additionally, Lace identifies trends related to major detractors, weaknesses in customer service representatives, and overall call performance, giving companies the tools they need to make informed strategic decisions that enhance revenue. By simplifying the job closure process, Lace empowers customer service representatives, freeing them from the burdensome task of extensive call reviews while delivering actionable insights rooted in real conversations and industry best practices. In essence, Lace not only improves key performance indicators but also cultivates a more productive approach to customer engagement, ultimately leading to a more successful business model. This comprehensive platform ensures that organizations remain competitive by continuously adapting to the changing landscape of customer service interactions.
What is CallFinder?
Revolutionize your quality assurance with the expertise of Speech Analytics: CallFinder's advanced speech analytics software streamlines antiquated manual QA procedures, allowing you to conserve time while delivering instant insights for informed decision-making. Focus your efforts on coaching agents about the aspects that truly resonate with both your business objectives and customer satisfaction. By leveraging this innovative technology, you can enhance the overall efficiency of your operations.
Integrations Supported
8x8
AT&T Office@Hand
Bright Pattern
Eleveo
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
Glia
MiContact Center Business
NiCE CXone Mpower
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
At CallFinder, we understand that every team and situation is unique, which is why we offer flexible pricing plans that can be adjusted as your business grows and your QA requirements evolve.
We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest.
We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest.
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Lace
Company Location
United States
Company Website
www.lace.ai/
Company Facts
Organization Name
CallFinder
Date Founded
2011
Company Location
United States
Company Website
www.mycallfinder.com
Categories and Features
Conversation Intelligence
Not specified
Categories and Features
Call Center
Call centers encounter numerous obstacles, and their agents often find themselves in tough situations each day, whether dealing with irate customers, encountering technical difficulties, or facing managers lacking effective training resources for coaching agents. CallFinder provides the ability to assess agent performance along with the overall efficiency of the call center, tailored to meet both your requirements and those of your clients.
Call Logging
Call Recording
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Reporting/Analytics
Call Monitoring
Call center and contact center leaders can now eliminate the hassle of manually reviewing and evaluating a limited number of agent calls. With CallFinder’s Automated Call Monitoring and Scorecard solution, supervisors gain a precise understanding of agent performance, customer interactions, and a wide range of additional insights.
Not specified
Call Recording
CallFinder allows you to transform your call recordings into powerful resources by pinpointing opportunities for enhancement that can drive business success. These recordings can be easily shared, enabling department leaders and managers to identify specific calls or team members who may need extra support or training. The versatile speech analytics capabilities of CallFinder provide numerous ways to extract value from your call recordings, offering crucial insights into business operations and customer behavior, empowering you to make well-informed decisions.
Archiving
Contact Center Quality Assurance
Working as a contact center representative can be quite challenging. Agents frequently encounter technical issues, adhere to predetermined scripts, manage irate customers, and operate in a high-energy atmosphere. Given these demands, it’s understandable that some agents may experience stress from time to time. Fortunately, you can provide support to your team and evaluate contact center efficiency with CallFinder’s automated quality assurance software, designed to monitor and enhance overall performance in your contact center.
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Conversation Intelligence
Conversation intelligence, often referred to as conversation analytics or speech analytics, represents a groundbreaking technology that utilizes advanced techniques in natural language processing (NLP), speech recognition, and machine learning. This system is designed to convert spoken dialogues into transcribed and structured data, allowing organizations to extract meaningful insights from these interactions. By analyzing recorded conversations, businesses can automatically uncover valuable information about customer emotions and patterns of behavior.
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Transcription
Sales Coaching
Topic Tags
Topic-Based Analytics
Win/Loss Analysis
Emotion Recognition
Much like call sentiment analysis, speech emotion recognition evaluates various elements of the interaction between an agent and a customer to ascertain whether the overall sentiment expressed by either party is positive, negative, or neutral. The ability to assess, identify, and interpret customer emotions proves beneficial for businesses, as it enables Quality Assurance Managers to oversee the effectiveness of contact centers, measure individual agent performance, and analyze customer experience indicators.
Speech Emotions
Written Text Emotions
Sales Coaching
CallFinder's speech analytics platform enables Sales managers to oversee and enhance sales conversations effectively. By automatically evaluating calls according to your established sales metrics, this solution frees up your managers to focus on managing and training agents. With data-driven insights and automated scorecards for both teams and individual agents, you can ensure that all of your calls are thoroughly assessed, achieving a complete 100 percent call evaluation.
Assessments
Call Recording
Goal Setting / Tracking
Onboarding
Performance Metrics
Sentiment Analysis
All of CallFinder's offerings incorporate sentiment analysis, enabling companies to assess whether the tone of any interaction is positive, negative, or neutral. This essential functionality tracks customer experiences to gauge callers' perceptions of the organization in general, including their feelings towards the brand and products, how the business stacks up against its rivals, and various other elements of the customer journey.
Not specified
Speech Analytics
Speech analytics converts dialogue from customer interactions into valuable insights through the use of automated technology. This specialized software processes transcriptions of calls and examines customer exchanges to deliver prompt insights regarding both customers and the overall business. By implementing speech analytics, organizations can enhance customer experience (CX), elevate call center efficiency, increase revenue, and reduce operational costs through automation. Additionally, automated call scorecards provide a more comprehensive view of agent performance during calls, allowing you to pinpoint and monitor the key metrics that are most significant to your business or call center operations.
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback