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What is LexX?

LexX is an advanced smart assistant tailored for maintenance technicians that utilizes an impressive combination of cutting-edge technologies, including Artificial Intelligence, Natural Language Processing, and Machine Learning. This revolutionary platform equips technicians with vital technical information and advanced troubleshooting resources, streamlining their workflow for greater efficiency. Featuring an intuitive natural language interface, it integrates flawlessly with various records and systems. LexX is compatible with a range of devices such as smartphones and tablets, ensuring that technicians have access to solutions whenever and wherever they need them. Furthermore, this intelligent assistant continuously learns from the actions of both technicians and assets, improving its ability to provide guidance and instructions, which aids in rapid fault detection and resolution. As it evolves through the analysis of organizational data and established procedures, LexX not only empowers technicians to resolve issues with confidence and skill but also plays a crucial role in boosting overall maintenance productivity, ultimately transforming the way maintenance tasks are approached. By fostering a more knowledgeable workforce, LexX contributes to a culture of continuous improvement within maintenance operations.

What is Guided Troubleshooting?

Dezide enhances the processes of installation, service, and repair by delivering effective troubleshooting insights for service centers, field technicians, and end customers, applicable to both your products and others. By leveraging the knowledge of leading technical experts, Dezide crafts Dynamic Troubleshooting Guides that furnish your technicians with consistent, real-time instructions tailored to their needs. Our AI-driven platform evaluates four critical factors to determine the most appropriate troubleshooting steps: the likelihood of potential root causes, the chances that specific corrective actions will be successful, associated repair costs, and the time needed to execute these corrective measures. Additionally, Dezide monitors repair activities to ensure ongoing improvements, empowering you to deliver the most intelligent and cost-efficient troubleshooting support to your global team members. This innovative approach not only streamlines the repair process but also enhances overall customer satisfaction by ensuring quicker resolutions.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$49.00/month/user
Cloud Online + Offline - €99 user/month
Cloud Online - €49 user/month
Owned, Online + Offline - price upon request

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LexX Technologies

Date Founded

2012

Company Location

Australia

Company Website

www.lexxtechnologies.com

Company Facts

Organization Name

Dezide

Date Founded

2001

Company Location

Denmark

Company Website

www.dezide.com

Categories and Features

Connected Worker

Not specified

Categories and Features

Customer Service

Alerts / Escalation
Knowledge Base
Performance Metrics
Self Service Portal

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Remote Support

Not specified

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