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What is LiveChat4Dynamics?
Envision transforming your website into a dynamic connectivity platform with LiveChat4Dynamics. This innovative application seamlessly integrates a live chat feature with your Microsoft Dynamics 365 CRM, allowing for immediate interactions with your website visitors. As a result, you can engage in real-time discussions that facilitate prompt support and assistance.
Moreover, every conversation is automatically logged in your Dynamics 365 CRM, providing a comprehensive overview of your clientele. This functionality equips you with crucial insights into their preferences, needs, and previous engagements, enabling the cultivation of deeper, more personalized relationships.
In addition, LiveChat4Dynamics streamlines the process of lead generation. When visitors initiate a chat, their details are readily captured in your CRM, allowing you to convert casual browsers into prospective buyers and guide them through tailored dialogues that resonate with their interests.
Looking to enhance your sales performance? With LiveChat4Dynamics, you can interact with potential customers in real-time, address their inquiries, and steer them toward completing a purchase, akin to having a dedicated sales assistant available around the clock. This capability not only boosts customer satisfaction but also has the potential to significantly increase your conversion rates.
What is LiveChat?
LiveChat is a communication platform designed to help businesses connect with website visitors, provide instant support, and drive online sales. By centralizing all customer touchpoints into one intuitive dashboard, LiveChat enables teams to manage conversations across multiple channels, including website chat, WhatsApp, and Meta Suite, without the complexity of jumping between apps.
Unified multi-channel support
Customers expect instant responses on their preferred platforms. LiveChat simplifies this by creating a single source of truth for your customer interactions. Whether a lead comes in through a Facebook ad or a direct query on your Shopify store, your team sees it in one place, ensuring no opportunity is missed.
AI-powered productivity
Built to act as an "extra teammate," an AI Copilot that empowers agents to work more efficiently and effectively. The AI provides instant chat summaries, suggests smart responses, and assists with phrasing to maintain a professional brand voice.
Best features for better UX
LiveChat goes beyond standard messaging with features like "Sneak Peek," which allows agents to see what a customer is typing in real-time before they hit send. It gives your team a head start on finding the right solution, leading to faster resolution times and higher customer satisfaction.
Seamless integration and setup
LiveChat is designed for quick implementation, featuring a 5-minute setup and over 200 native integrations with popular tools like WordPress, HubSpot, Salesforce, Mailchimp, and Slack. It is a "no-code" solution that fits perfectly into your existing tech stack.
Data-driven growth
Track your success with built-in analytics. From monitoring agent performance and response times to measuring customer satisfaction (CSAT) and conversion rates, LiveChat provides the data you need to optimize your operations and drive revenue growth through conversations.
Integrations Supported
BoomTown
Boostopia
Capsule
Cayzu
Easyflow
Forcemanager
HubSpot Customer Platform
LiveSession
Lyro
ManageEngine Identity Manager Plus
Integrations Supported
BoomTown
Boostopia
Capsule
Cayzu
Easyflow
Forcemanager
HubSpot Customer Platform
LiveSession
Lyro
ManageEngine Identity Manager Plus
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$16.00 per agent per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Inogic
Date Founded
2006
Company Location
India
Company Website
www.inogic.com
Company Facts
Organization Name
LiveChat Software
Date Founded
2002
Company Location
United States
Company Website
www.livechat.com
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking