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What is LumenVox Call Progress Analysis (CPA)?

Clients anticipate efficient and professional communication. The advanced Call Progress Analysis (CPA) software by LumenVox, featuring Voice Activity Detection, equips organizations to effectively connect with and engage customers instantly. Utilizing LumenVox's cutting-edge speech recognition and tone-detection technologies, CPA can accurately differentiate between live individuals and automated systems. This capability enhances the functionality of auto-dialers, enabling improved routing of calls to agents and more effective message delivery. The advantages of this system are numerous: • Payload Accuracy: Enhances the precision of connecting with agents or delivering voicemails, increasing success rates from below 80 percent to nearly 100 percent. • Deployment Flexibility: Offers customization options tailored to specific application behaviors or individual calls, and supports various default profiles across operations. • Noise Filtering: Employs AI-driven technology to effectively separate human voices from background noise. • Legal Compliance: Guarantees adherence to regulatory guidelines while optimizing the advantages of predictive dialing. • Enhanced Customer Engagement: By ensuring accurate connections, businesses can foster stronger relationships with their customers.

What is ClaerityAI?

Improve the clarity of your conversations and create a more professional environment. With the implementation of AI-powered noise reduction, it is easier for participants to stay focused. ClaerityAI integrates effortlessly with your existing hardware and communication platforms. Following a straightforward installation, ClaerityAI functions quietly in the background, minimizing disruptive sounds and keeping conversations at the forefront. Leveraging cutting-edge machine learning technology, ClaerityAI identifies the primary speaker during calls while adeptly eliminating background noise from your environment. This represents a notable leap forward in communication technology. Crafted by Aeris Communications, a leader in global IoT with more than thirty years of industry experience, ClaerityAI is tailored for business applications and emphasizes data security. All audio processing occurs locally on your device, ensuring that your calls remain confidential. Additionally, ClaerityAI is adaptable for use in any setting, seamlessly working with any software that supports microphone access, and is compatible with both Windows and macOS. By adopting this innovative tool, you can significantly enhance focus and clarity during any call, paving the way for more effective communication. This is the future of conversation enhancement, allowing for a more productive interaction.

Media

Media

Integrations Supported

Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio

Integrations Supported

Google Meet
Microsoft Teams
Slack
Zoom

API Availability

API Availability

Pricing Information

Contact Us

Pricing Information

$6 per month
Free Trial Offered?

Supported Platforms

SaaS
Windows
On-Prem
Linux

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

LumenVox

Date Founded

2001

Company Location

United States

Company Website

www.lumenvox.com

Company Facts

Organization Name

ClaerityAI

Company Location

United States

Company Website

claerity.ai/

Categories and Features

AI Dialers

Not specified

Auto Dialer

Predictive Dialer

Sales Dialers

Not specified

Categories and Features

Noise Cancelling

Not specified

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