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What is LumenVox Call Progress Analysis (CPA)?

Clients anticipate efficient and professional communication. The advanced Call Progress Analysis (CPA) software by LumenVox, featuring Voice Activity Detection, equips organizations to effectively connect with and engage customers instantly. Utilizing LumenVox's cutting-edge speech recognition and tone-detection technologies, CPA can accurately differentiate between live individuals and automated systems. This capability enhances the functionality of auto-dialers, enabling improved routing of calls to agents and more effective message delivery. The advantages of this system are numerous: • Payload Accuracy: Enhances the precision of connecting with agents or delivering voicemails, increasing success rates from below 80 percent to nearly 100 percent. • Deployment Flexibility: Offers customization options tailored to specific application behaviors or individual calls, and supports various default profiles across operations. • Noise Filtering: Employs AI-driven technology to effectively separate human voices from background noise. • Legal Compliance: Guarantees adherence to regulatory guidelines while optimizing the advantages of predictive dialing. • Enhanced Customer Engagement: By ensuring accurate connections, businesses can foster stronger relationships with their customers.

What is Consio?

Consio enables Shopify brands to increase their revenue by transforming phone interactions into authentic sales and support channels. The AI Voice Agent independently handles incoming calls, answering questions about order status and delivery while sending tracking links via SMS during the call. Furthermore, it can effortlessly transfer calls to human agents when required. Sales teams utilize Consio to follow up with customers who have abandoned their checkouts, as well as to connect with key clients, returning purchasers, and other highly interested shoppers, all armed with complete context from Shopify. This cutting-edge method not only simplifies communication but also greatly enhances customer engagement and satisfaction, leading to improved overall experiences. By integrating advanced technology into their operations, brands can foster stronger relationships with their customers and drive better sales outcomes.

Media

Media

Integrations Supported

Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio

Integrations Supported

Shopify

API Availability

API Availability

Pricing Information

Contact Us

Pricing Information

$30/month
Plans include 100, 400 or 1000 call minutes per month ($30, $60 or $120). Unlimited agents.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows
On-Prem
Linux

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

LumenVox

Date Founded

2001

Company Location

United States

Company Website

www.lumenvox.com

Company Facts

Organization Name

Consio

Date Founded

2024

Company Location

United States

Company Website

www.consio.ai

Categories and Features

AI Dialers

Not specified

Auto Dialer

Predictive Dialer

Sales Dialers

Not specified

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

AI Receptionists

Not specified

AI Voice Agents

Not specified

Auto Dialer

Not specified

Call Center

Not specified

Call Recording

Not specified

eCommerce Tools

Not specified

Power Dialers

Not specified

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