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What is Lynna?

Lynna functions as an intelligent assistant designed to respond to questions from website visitors by leveraging the specific information available on a business's own site, documents, and notes. Businesses can easily implement Lynna by adding a chat side panel snippet or by providing a hosted page that includes a QR code for access. The assistant not only provides answers with links to the original content but also ensures that unanswered questions, requests for human support, and other situations needing human judgment are forwarded to the relevant team members. Moreover, staff members can assign inquiries to certain departments or branches and reply through email, with these responses being saved in the knowledge base for future use. Lynna is equipped with various functionalities, including website crawling, document uploads, conversation history tracking, identifying knowledge gaps, and managing visitor data privacy controls. This AI solution is specifically designed for UK businesses that regularly engage with customer inquiries across various sectors, such as letting agents, tradespeople, salons, clinics, professional services, and many local organizations. By optimizing the way businesses address customer questions, Lynna not only improves operational efficiency but also significantly boosts customer satisfaction levels, ensuring a more seamless interaction experience.

What is ELIA Assistant?

ELIA Assistant is a SaaS platform powered by AI, aimed at helping businesses enhance their customer support by automating routine interactions. Organizations can create a comprehensive knowledge base by integrating FAQs, website material, documents, and policies, which enables the assistant to answer questions effectively via a chat widget on their site, as well as through WhatsApp and Telegram. Additionally, the platform includes an email feature that formulates replies based on company information for staff review, while more complex queries can be directed to a support agent, who receives the context of the previous dialogue. A web-based CRM allows teams to track interactions, manage requests, and monitor their progress, supporting an unlimited number of users. Teams can also evaluate the assistant's responses against their existing content before launching it live, ensuring alignment with their service standards. With customizable plans, businesses can integrate various CRM systems, scheduling tools, and communication channels like Slack and Microsoft Teams. Moreover, interested users can take advantage of a seven-day free trial, which offers a risk-free chance to discover how ELIA Assistant can improve their customer support processes. This trial not only allows businesses to explore the platform's features but also provides valuable insights into optimizing their customer engagement strategies.

Media

No images available

Media

No images available

Integrations Supported

WordPress
Squarespace
Wix

Integrations Supported

WordPress
Microsoft Teams
Model Context Protocol (MCP)
Shopify
Slack
Telegram
WhatsApp
WooCommerce

API Availability

API Availability

Has API

Pricing Information

£39/month
Starter: £39/month or £390/year (two months free) for one location, including 1,000 AI replies/month, 1 branch or department, 2 team seats, 200 website pages and 50 uploaded documents. No setup fee or per-chat charge; no VAT is charged.
Free Trial Offered?

Pricing Information

€29/month
The Chat plan costs €35/month with monthly billing or €29/month equivalent when billed annually, for up to 1,000 messages/month. The Email beta costs €149/month with monthly billing. Prices exclude tax. Custom plan pricing depends on scope.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Lynna Labs Ltd

Date Founded

2026

Company Location

United Kingdom

Company Website

lynna.app

Company Facts

Organization Name

ELIA

Date Founded

2004

Company Location

Slovakia

Company Website

elia-assistant.com

Categories and Features

AI Chatbots

Not specified

AI Customer Service

Not specified

Categories and Features

AI Customer Service

Not specified

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