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What is MOON Chat?

MOON Chat functions as an AI-powered chatbot and messaging platform specifically designed for e-commerce websites and online enterprises. It leverages a retailer's inventory, website content, and policies to efficiently respond to customer questions while displaying product cards that include images, prices, and direct links, all while confirming product availability before making suggestions. Moreover, it provides authenticated users with access to order and shipping information, collects contact details for future outreach, and facilitates interactions through a website widget as well as popular messaging services like WhatsApp, Facebook Messenger, and Instagram. In addition, store staff can directly participate in social media conversations when required. MOON Chat offers seamless integration with platforms such as Gomag, Shopify, WooCommerce, and PrestaShop, and it is compatible with Google Merchant product feeds, simplifying its installation on WordPress and various other sites. This service operates on a cloud subscription basis with multiple monthly plans and includes a trial option, while the Shopify app also provides a free version. Furthermore, the adaptability of MOON Chat empowers businesses to significantly improve their customer support functions and foster greater customer engagement, ultimately benefiting overall sales and satisfaction. As a result, MOON Chat stands out as an essential tool for online retailers aiming to enhance their customer experience.

What is AsistentiAI?

AsistentiAI is a cloud-based solution crafted for customer messaging and AI support, specifically aimed at serving small to medium-sized businesses. This innovative platform aggregates interactions from website chats, Instagram messages and comments, Facebook Messenger, and WhatsApp Business into a single, cohesive team inbox. It allows agents to assign conversations, make use of internal notes, manage roles and labels, create tasks, access customer information, and oversee orders or bookings in a seamless manner. The AI functionality adeptly handles common inquiries by utilizing data from the business's website, product catalog, and uploaded documents, and can escalate complex questions to a human agent, providing a suggested response for efficiency. Supporting a variety of languages, including Albanian, English, and Italian, it also connects with WooCommerce and spreadsheet catalogs to enhance its capabilities. Furthermore, teams can utilize this platform for effective social messaging, in-depth website support, and efficient customer-service management, which collectively boosts productivity and elevates customer satisfaction. The comprehensive nature of AsistentiAI makes it an invaluable tool for businesses looking to streamline their customer engagement strategies.

Media

Media

Integrations Supported

Facebook Messenger
Instagram
WhatsApp
Gomag
Google Merchant Center
PrestaShop
Shopify
Telegram
WooCommerce
WordPress

Integrations Supported

Facebook Messenger
Instagram
WhatsApp

API Availability

API Availability

Has API

Pricing Information

€39/month
Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans.
Free Trial Offered?

Pricing Information

$120/business/month
The Starter plan costs $120 per business per month and includes up to 1,000 AI-agent replies. Extra replies cost $30 per 1,000. Prices are in U.S. dollars and exclude VAT. One-time setup costs $0 if you configure it yourself or $149 with vendor setup. Annual prepayment includes two free months. The free trial includes 50 replies and requires no credit card.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

THE MOON Agency

Date Founded

2019

Company Location

Romania

Company Website

moonchat.ro/en/

Company Facts

Organization Name

AsistentiAI

Date Founded

2026

Company Location

Albania

Company Website

asistentiai.com/en

Categories and Features

AI Chatbots

Not specified

Categories and Features

AI Chatbots

Not specified

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