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What is MOON Chat?

MOON Chat functions as an AI-powered chatbot and messaging platform specifically designed for e-commerce websites and online enterprises. It leverages a retailer's inventory, website content, and policies to efficiently respond to customer questions while displaying product cards that include images, prices, and direct links, all while confirming product availability before making suggestions. Moreover, it provides authenticated users with access to order and shipping information, collects contact details for future outreach, and facilitates interactions through a website widget as well as popular messaging services like WhatsApp, Facebook Messenger, and Instagram. In addition, store staff can directly participate in social media conversations when required. MOON Chat offers seamless integration with platforms such as Gomag, Shopify, WooCommerce, and PrestaShop, and it is compatible with Google Merchant product feeds, simplifying its installation on WordPress and various other sites. This service operates on a cloud subscription basis with multiple monthly plans and includes a trial option, while the Shopify app also provides a free version. Furthermore, the adaptability of MOON Chat empowers businesses to significantly improve their customer support functions and foster greater customer engagement, ultimately benefiting overall sales and satisfaction. As a result, MOON Chat stands out as an essential tool for online retailers aiming to enhance their customer experience.

What is Botfay?

Botfay serves as a comprehensive messaging platform that unifies WhatsApp, Telegram, and Instagram Direct into a single collaborative inbox tailored for teams. Its artificial intelligence assistant efficiently handles incoming customer messages by addressing routine questions using a predefined knowledge base, qualifying potential leads through specific queries, and re-engaging customers who may have temporarily halted their interactions, effortlessly switching the conversation to a human team member when a more personalized reply is needed. Specifically designed for small to medium-sized businesses, agencies, and support teams dealing with high volumes of messages from diverse platforms, Botfay guarantees that no communication is missed. The setup process is remarkably fast, enabling users to connect their existing WhatsApp Business number, Telegram bot or channel, and Instagram account, which allows Botfay to start providing responses immediately while ensuring that team members can participate in any conversation as the situation demands. This efficient system not only boosts customer satisfaction but also significantly improves team productivity in managing their communications, ultimately fostering a more engaged customer experience.

Media

Media

Integrations Supported

Instagram
Telegram
WhatsApp
Facebook Messenger
Gomag
Google Merchant Center
PrestaShop
Shopify
WooCommerce
WordPress

Integrations Supported

Instagram
Telegram
WhatsApp

API Availability

API Availability

Pricing Information

€39/month
Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans.
Free Trial Offered?

Pricing Information

Contact us
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

THE MOON Agency

Date Founded

2019

Company Location

Romania

Company Website

moonchat.ro/en/

Company Facts

Organization Name

Botfay

Date Founded

2025

Company Location

Ukraine

Company Website

botfay.com

Categories and Features

AI Chatbots

Not specified

Categories and Features

AI Chatbots

Not specified

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