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What is MOON Chat?

MOON Chat functions as an AI-powered chatbot and messaging platform specifically designed for e-commerce websites and online enterprises. It leverages a retailer's inventory, website content, and policies to efficiently respond to customer questions while displaying product cards that include images, prices, and direct links, all while confirming product availability before making suggestions. Moreover, it provides authenticated users with access to order and shipping information, collects contact details for future outreach, and facilitates interactions through a website widget as well as popular messaging services like WhatsApp, Facebook Messenger, and Instagram. In addition, store staff can directly participate in social media conversations when required. MOON Chat offers seamless integration with platforms such as Gomag, Shopify, WooCommerce, and PrestaShop, and it is compatible with Google Merchant product feeds, simplifying its installation on WordPress and various other sites. This service operates on a cloud subscription basis with multiple monthly plans and includes a trial option, while the Shopify app also provides a free version. Furthermore, the adaptability of MOON Chat empowers businesses to significantly improve their customer support functions and foster greater customer engagement, ultimately benefiting overall sales and satisfaction. As a result, MOON Chat stands out as an essential tool for online retailers aiming to enhance their customer experience.

What is ConvertPilot AI?

ConvertPilot AI unifies numerous communication channels such as website chat, email, WhatsApp, Facebook Messenger, Instagram, Telegram, and SMS into one cohesive shared inbox. Its smart agent delivers responses tailored to your content, products, orders, and pre-defined business guidelines, efficiently capturing leads and routing conversations to your team when human input is required. Teams can track the complete history of customer interactions, oversee task assignments, streamline bookings, and assess the quality of conversations. It offers integrations with platforms like Shopify and Wix, and the chat widget is easily adaptable for other websites. Furthermore, mobile apps for both iOS and Android empower teams to interact with customers while on the move. This solution is specifically designed for online retailers and businesses that need to manage customer queries across various digital platforms, ensuring an uninterrupted communication journey. With a user-friendly interface and powerful features, ConvertPilot AI significantly boosts customer support and engagement for businesses, regardless of their scale. Ultimately, it helps organizations build stronger relationships with their customers by providing timely and effective communication.

Media

Media

Integrations Supported

Facebook Messenger
Instagram
Shopify
Telegram
WhatsApp
Gomag
Google Merchant Center
PrestaShop
WooCommerce
WordPress

Integrations Supported

Facebook Messenger
Instagram
Shopify
Telegram
WhatsApp
HubSpot CRM
Klaviyo
Mailchimp
Salesforce
Slack
Stripe
Wix
Zapier

API Availability

API Availability

Pricing Information

€39/month
Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans.
Free Trial Offered?

Pricing Information

$8.99/month
The Free plan includes website chat and email, with 50 customer messages. Plus is $8.99/month for 250 AI replies per 30 days; Premium is $17.99/month for 1,000 replies per 30 days; Enterprise is $59.99/month for 2,000 replies per 30 days. Prices are in USD and billed monthly. Shopify and Wix installations are billed through their app stores. WhatsApp, Messenger, Instagram, and Telegram are included on Premium and above; SMS is available on a custom plan. Bookings with Stripe payments are included on every plan.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

THE MOON Agency

Date Founded

2019

Company Location

Romania

Company Website

moonchat.ro/en/

Company Facts

Organization Name

Dude Lemon

Date Founded

2017

Company Location

United States

Company Website

convertpilotai.com

Categories and Features

AI Chatbots

Not specified

Categories and Features

AI Chatbots

Not specified

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