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What is MadCap Flare Online?

MadCap Flare Online is a cloud-based documentation platform designed to support collaborative technical writing and content management. It allows teams to author, edit, and review documentation directly in a browser without requiring local software installations. The platform enables real-time collaboration among writers, editors, and subject matter experts, making it easier to manage complex documentation projects. Built-in workflow tools help coordinate tasks, track progress, and manage content reviews efficiently. Flare Online also provides AI-powered assistance that helps improve content quality by offering suggestions for rewriting, translation, and editing. The system supports multilingual documentation workflows through integrated localization and translation management features. Teams can publish documentation quickly using centralized hosting and one-click publishing tools. Built-in analytics provide insights into content performance, helping organizations understand how users interact with documentation and support materials. The platform integrates seamlessly with the MadCap Flare desktop application to provide advanced publishing and automation capabilities. This hybrid approach allows teams to work in the cloud while maintaining powerful desktop publishing options when needed. Flare Online also supports scalable documentation workflows for organizations managing large content libraries. By combining cloud collaboration, AI-powered writing assistance, and integrated publishing tools, MadCap Flare Online helps organizations create and deliver high-quality documentation more efficiently.

What is Author-it?

If your team is maintaining the same content across multiple documents, reformatting outputs by hand, or sending the same paragraphs back to translators every release cycle - you're paying the hidden cost of unstructured content management. Author-it solves this at the source. It's an enterprise CCMS (Component Content Management System) with over 25 years of proven deployment in industries where accuracy, compliance, and scale aren't negotiable: manufacturing, software and technology, utilities, medical devices, aerospace and defence, financial services, and government. The platform centres on a single Library - a relational content database where Topics (content components) are assembled into Books (deliverables) and published to any format from one source. Update one Topic, and every Book containing it reflects the change. No manual updates. No version drift. No missing the footnote that just changed your liability exposure. Key capabilities include structured authoring without DITA or XML expertise, component-level content reuse (customers regularly hit 60–90% reuse rates), built-in translation workflow with XLIFF export and intelligent change-tracking to reduce translator word counts, multi-stage Review & Approve with compliance audit trails, variant and conditional content for multi-product and multi-market publishing, and output to HTML5, PDF, Word, SCORM, XML, DITA, and AION. AION is Author-it's structured JSON publishing format - designed for direct ingestion by LLMs and RAG pipelines. It mirrors the full content hierarchy: books, sub-books, topics, metadata, resolved variables. This is what makes Author-it an AI Content Foundation, not just a content management tool. Your existing structured content becomes queryable, retrievable, and AI-ready without any additional transformation layer. Deployment is cloud SaaS. Implementation is services-led, with expert information architecture guidance included. Contact us @ author-it.com

Media

Media

Integrations Supported

Amazon Bedrock
Claude
Cornerstone Content Anytime
Elastic Cloud
Fluid Topics
Gemini
Honeycomb
Microsoft Copilot
Microsoft Word
Moodle
OpenAI
Salesforce
ServiceNow
Trados Studio
Zendesk

Integrations Supported

Amazon Bedrock
Claude
Cornerstone Content Anytime
Elastic Cloud
Fluid Topics
Gemini
Honeycomb
Microsoft Copilot
Microsoft Word
Moodle
OpenAI
Salesforce
ServiceNow
Trados Studio
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MadCap Software

Date Founded

2005

Company Location

United States

Company Website

www.madcapsoftware.com/products/flare-online/

Company Facts

Organization Name

Author-it

Date Founded

2000

Company Location

New Zealand

Company Website

www.author-it.com

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

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