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What is Malcolm!?

Malcolm! This platform offers a suite of online tools designed for engaging with your users effectively. Streamline your repetitive tasks into organized Workflows, enabling the creation of anything from a basic form to a comprehensive customer journey. You can either build your systems from the ground up or select from our variety of pre-made templates. Encourage user feedback by allowing them to rate your answers, which aids in refining your content for better engagement. For those with existing websites or apps, we provide straightforward methods to showcase content from Malcolm through various options like embeds, widgets, overlays, and plugins. If you lack a website or wish to establish a specific section for your content within Malcolm, consider our hosted Hub as an excellent solution. Additionally, leverage Malcolm's capabilities by utilizing webhooks to seamlessly integrate with your existing systems and enhance your operational efficiency. This integration allows for a smoother flow of information, ensuring that you remain connected with your users.

What is HelpKit?

Establish a customized help center or documentation webpage under your own domain, featuring a design tailored specifically to your brand and optimized for search engine visibility. With the integration of a user-friendly widget, visitors can effortlessly access answers right at the point of need. HelpKit provides an easy no-code solution for creating a knowledge base that your clients will genuinely value, using Notion as the content management system for crafting your documentation. Notion offers a superb editing platform and is likely where your team already collaborates on documents. Leverage Notion's collaborative real-time capabilities to co-write your articles, ensuring that any updates appear instantly. HelpKit enhances your website's discoverability through SEO optimization and significantly improves loading speeds—up to 100 times faster than typical Notion pages. Your content will be displayed in a way that resembles a professionally crafted website, emphasizing your brand identity over the conventional Notion aesthetic, which ultimately increases user satisfaction and interaction. This smooth integration not only elevates your knowledge base's visibility but also guarantees that users receive the assistance they require in an efficient manner, making their experience more enjoyable and productive. By investing in this approach, you can ensure that both your brand and your users benefit from a well-structured and visually appealing resource.

Media

Media

Integrations Supported

Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Work Management
KonnectzIT
Mailchimp
Mailchimp Transactional Email (Mandrill)
Notion
Trello
Twilio
Zapier
Zendesk
Zoho CRM

Integrations Supported

Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Work Management
KonnectzIT
Mailchimp
Mailchimp Transactional Email (Mandrill)
Notion
Trello
Twilio
Zapier
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

£30.00/month
Free Trial Offered?
Free Version

Pricing Information

$19 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Acknowledgement

Date Founded

2003

Company Location

United Kingdom

Company Website

malcolm.app

Company Facts

Organization Name

HelpKit

Company Website

www.helpkit.so/

Categories and Features

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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