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What is Malcolm!?

Malcolm! This platform offers a suite of online tools designed for engaging with your users effectively. Streamline your repetitive tasks into organized Workflows, enabling the creation of anything from a basic form to a comprehensive customer journey. You can either build your systems from the ground up or select from our variety of pre-made templates. Encourage user feedback by allowing them to rate your answers, which aids in refining your content for better engagement. For those with existing websites or apps, we provide straightforward methods to showcase content from Malcolm through various options like embeds, widgets, overlays, and plugins. If you lack a website or wish to establish a specific section for your content within Malcolm, consider our hosted Hub as an excellent solution. Additionally, leverage Malcolm's capabilities by utilizing webhooks to seamlessly integrate with your existing systems and enhance your operational efficiency. This integration allows for a smoother flow of information, ensuring that you remain connected with your users.

What is Kaleo?

Our effective methodology boosts your knowledge base by recognizing the common questions users tend to ask and then developing clear, straightforward answers. We actively monitor tickets to identify recurring queries, ensuring your knowledge base is consistently refreshed. IT tickets act as valuable indicators of user inquiries, which we analyze to emphasize those that could have been addressed through self-service options, including 'how-tos' and a variety of Tier 1 issues. By leveraging sophisticated machine learning classifiers, we organize self-service tickets according to more than 1000 ontologies, classifying them by type of inquiry. These organized categories are ranked based on how frequently they occur, enabling us to highlight the most crucial FAQs effectively. We perform stringent quality control on response segments prior to linking them with the respective FAQs. After finalizing this process, the curated questions and answers are ready to be seamlessly integrated into your knowledge base, significantly improving user experience and promoting self-service capabilities. This structured approach not only facilitates easier access to vital information but also empowers users to independently discover solutions, thereby fostering a more efficient support ecosystem. As a result, organizations can benefit from reduced support costs and enhanced user satisfaction.

Media

Media

Integrations Supported

Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Work Management
KonnectzIT
Mailchimp
Mailchimp Transactional Email (Mandrill)
Trello
Twilio
Zapier
Zendesk
Zoho CRM

Integrations Supported

Asana
Dropbox
Easyflow
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Work Management
KonnectzIT
Mailchimp
Mailchimp Transactional Email (Mandrill)
Trello
Twilio
Zapier
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

£30.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Acknowledgement

Date Founded

2003

Company Location

United Kingdom

Company Website

malcolm.app

Company Facts

Organization Name

Kaleo Software

Date Founded

2013

Company Location

United States

Company Website

www.kaleosoftware.com

Categories and Features

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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