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EcholoNEcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It enables organizations to manage service processes, workflows, assets, knowledge, customer information and business processes within one integrated environment. At the core of EcholoN is the Enterprise Application Framework. It provides the foundation for configuring workflows, forms, data structures, roles and business logic and for creating individual business applications on the same platform. This makes EcholoN suitable for organizations that need more than a standard ticketing or help desk solution. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract management, complaint processes, quality management, maintenance and technical field service. Integrated workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual work. Enterprise Service Management extends these capabilities beyond IT to departments such as customer service, technical service, facilities, HR and quality management. With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, workflow automation and custom enterprise applications. Organizations can start with established service management processes and expand the platform as requirements evolve.
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ManageEngine Endpoint CentralManageEngine Endpoint Central is an enterprise-grade unified endpoint management and security solution that helps IT teams manage, secure, and support every device across their organization from a single centralized console. Endpoint Central provides the tools, automation, and intelligence needed to keep every endpoint secure, compliant, and productive. At its core, Endpoint Central automates the most time-consuming aspects of endpoint administration. Patch management covers Windows, macOS, Linux, and 1,000+ third-party applications with automated deployment policies, test-and-approve workflows, and rollback capabilities. Software deployment enables IT teams to install, update, and remove applications across thousands of endpoints simultaneously, while OS imaging workflows standardize device configurations for faster, consistent onboarding. On the security side, vulnerability assessment continuously prioritizes endpoint weaknesses using AI-powered risk scoring. Application control enforces a default-deny approach, blocking unauthorized software before execution. EDR delivers continuous behavioral monitoring and incident response, while NGAV neutralizes malware and ransomware before they cause damage. Device control, privilege management, browser security, and BitLocker and FileVault encryption complete the security stack. Remote support is built in no third-party tools required. IT technicians connect instantly to Windows, macOS, and Linux endpoints for real-time troubleshooting and diagnostics. Integrated MDM extends management to iOS and Android devices. DEX monitoring provides visibility into device performance and application reliability enabling IT teams to resolve issues before employees raise a ticket. Available as cloud or on-premises across five editions.
What is Manage1to1?
Manage1to1 is a cloud-based platform designed for K-12 institutions, enabling efficient oversight of data produced by your 1:1 technology deployment. With features such as Help Desk support, Asset Management, User Management, Incident Tracking, and a comprehensive Billing Suite, it provides insights into the current status and expenses of your deployment. Additionally, the platform offers robust reporting, invoicing capabilities, and in-depth analytics, ensuring you have a thorough understanding of your deployment’s performance and financial implications. This holistic approach allows educational institutions to make informed decisions regarding their technology investments.
What is CloudOffix?
CloudOffix delivers a comprehensive and automated platform designed for businesses to streamline their operations efficiently. This all-encompassing solution prioritizes the unification of customer, employee, user, and digital experiences, which significantly enhances communication, collaboration, and the provision of a smooth service to both staff and clientele. Among the diverse array of products offered by CloudOffix are the Sales Cloud, Marketing Cloud, Cloud Ecommerce, Invoicing Cloud, HR Cloud, Cloud Help Desk, Project Cloud, and Social Cloud, catering to various business needs and facilitating optimal performance across different areas. By incorporating these tools, companies can ensure they meet the demands of a rapidly evolving marketplace.
Integrations Supported
Google
Infinite Campus
PayPal
PowerSchool
Integrations Supported
Adobe Customer Journey Analytics
HubSpot CRM
Jira
M-Files
Oracle APEX
SAP HANA
API Availability
Has API
API Availability
Pricing Information
$1000/year
Pricing is done on a tier-level and per-student based on the number of students being managed. Data retention is indefinite and you are only charged for Active students. Staff, rooms, and other users are free!
Free Trial Offered?
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Overwatch Data Services
Date Founded
2011
Company Location
Michigan, United States
Company Website
www.manage1to1.com
Company Facts
Organization Name
CloudOffix
Date Founded
2019
Company Location
United States
Company Website
www.cloudoffix.com
Categories and Features
Billing and Invoicing
Billing Portal
Contact Database
Customer Portal
Customizable Invoices
Dunning Management
Invoice History
Mobile Payments
Online Invoicing
Online Payments
Payment Processing
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Maintenance Management
Supplier Management
Mobile Device Management (MDM)
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Categories and Features
Agile Project Management Tools
Backlog Management
Feedback Management
Gantt/Timeline View
Kanban Board
Prioritization
Request Management
Resource Management
Retrospectives Management
Status Tracking
Supports Scrum
Team Management
Template Management
Workflow Management
Billing and Invoicing
Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Marketing
Not specified
Marketing Automation
A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies