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What is Market360?

Market360 is a cutting-edge digital shelf analytics platform powered by AI, crafted to support brands, manufacturers, retailers, and distributors throughout every step of the online customer journey. It provides immediate insights and actionable recommendations on crucial factors such as product visibility, pricing tactics, promotional activities, content performance, keyword effectiveness, customer feedback and sentiment, market share, and seller health across various marketplaces and channels, enabling businesses to make well-informed choices. With its sophisticated analytics and GenAI-assisted tools, the platform guarantees adherence to brand and channel standards while evaluating competitive behaviors. It adeptly monitors pricing trends and buy-box wins, alerting teams to any content gaps or pricing anomalies, which allows businesses to continually enhance their digital shelf strategies. Market360 also boasts customizable dashboards and KPI tracking abilities that span global markets, delivering comprehensive competitive benchmarks and trend analyses. Additionally, it improves marketplace management through modular monitoring tailored to specific business needs and scalable delivery options, which empowers companies to swiftly adapt to market fluctuations and consumer preferences. This adaptability ensures that organizations can stay nimble and responsive in the rapidly changing digital environment, fostering sustained growth and competitiveness.

What is HelpShelf?

HelpShelf combines the various support tools and resources you use into a single, efficient widget. This integration reduces clutter in your navigation bar, creating a simple and accessible point for customers to find assistance. The essence of reducing support inquiries is in providing the right information at the right moment. By effortlessly connecting the resources your company relies on, HelpShelf manages everything else seamlessly. Considering that your SaaS or web application likely contains numerous pages, HelpShelf examines user search patterns and interactions across these pages to refine content suggestions for future visitors. This smart optimization guarantees that your support materials remain pertinent and readily available, ultimately enhancing the user experience significantly. As a result, customers will appreciate the streamlined access to assistance, leading to increased satisfaction and potentially higher retention rates.

Media

Media

Integrations Supported

Abhisi Help Desk
Chatra
Collect.chat
Continually
Crisp
Customerly
Dashly
Drift
Freshchat
Freshdesk
Gorgias
Help Scout
HubSpot CRM
HubSpot Customer Platform
Intercom
Kayako
Quriobot
Wix Answers
Zoho Desk
tawk.to

Integrations Supported

Abhisi Help Desk
Chatra
Collect.chat
Continually
Crisp
Customerly
Dashly
Drift
Freshchat
Freshdesk
Gorgias
Help Scout
HubSpot CRM
HubSpot Customer Platform
Intercom
Kayako
Quriobot
Wix Answers
Zoho Desk
tawk.to

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eClerx

Date Founded

2000

Company Location

India

Company Website

eclerx.com/products/market360/

Company Facts

Organization Name

HelpShelf

Company Location

United Kingdom

Company Website

helpshelf.co

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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