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What is MaxiCloud?

By integrating the advanced features of leading Enterprise Asset Management systems with the powerful advantages of cloud technology, MaxiCloud presents itself as a holistic asset management solution suitable for a wide range of industries. It incorporates vital data, industry-specific improvements, and customizable configurations to cater to varied requirements. The dedicated Global Infrastructure Team at BPD guarantees that both performance and security are maintained according to established best practices. With a focus on high availability and an impressive 99.99% uptime, it also includes strong options for disaster recovery. A monthly subscription per user covers the fully managed service, which encompasses licensing, support, and infrastructure, thereby removing the burdens of initial setup time and the expenses associated with a premium Maximo system. MaxiCloud is crafted to serve businesses of all scales and can easily scale in response to changing demands. Whether you're adding new projects, expanding locations, increasing the number of users, or acquiring extra licenses, MaxiCloud remains flexible to the shifting needs of your organization. It presents a cohesive platform for top-tier asset management features such as Mobility, Asset Health Monitoring, Scheduling, Archiving, and Inventory Management, thereby boosting operational efficiency across various functions. In a dynamic industry landscape, MaxiCloud is prepared to evolve, ensuring that your asset management strategies are both innovative and effective, ultimately driving success for your business. This adaptability guarantees that as your organization grows, so too will the capabilities of MaxiCloud, positioning it as a vital component of your strategic planning.

What is HappyFox?

HappyFox is a cloud-based customer support management platform designed to help businesses of any size improve their customer satisfaction. With a fully customizable interface that is compatible with mobile devices and supports various languages, HappyFox allows users to easily integrate with their favorite third-party applications. This platform stands out as a prime example of high-quality software in the customer support industry. Moreover, its versatility and user-friendly features make it an attractive choice for organizations looking to elevate their customer service experience.

Media

Media

Integrations Supported

Integrations Supported

BugHerd
Desktop.com
Facebook
FreshBooks
Jira Work Management
NIM
Olark
Pipedrive
Shift
Slack
Stackreaction
StreetSmart
SurveyMonkey
Totality
Truto
WordPress
Wufoo
Zapier
Zoho CRM
Zoho Directory

API Availability

API Availability

Pricing Information

$40 per month

Pricing Information

$9/agent/month
Annual Pricing:

Basic: $9/agent/month
Team: $49/agent/month
Pro: $99/agent/month
Enterprise PRO: Contact us

Monthly Pricing:

Basic: $14/agent/month
Team: $69/agent/month
Pro: $119/agent/month
Enterprise PRO: Contact us

Unlimited Agents (Annual):

Growth: $1,999/month
Scale: $3,999/month
Scale Plus: $5,999/month
Ultimate: Contact us
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BPD Zenith

Date Founded

1994

Company Location

United Kingdom

Company Website

www.bpdzenith.com/bpd-solutions/maxicloud/

Company Facts

Organization Name

HappyFox

Date Founded

2012

Company Location

United States

Company Website

www.happyfox.com

Categories and Features

Categories and Features

AI Customer Service

Not specified

Chatbot

Not specified

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Self Service Portal
Surveys & Feedback
Workflow Management

Email Parser

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Task Management

ITSM

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Not specified

Service Desk

Not specified

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