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What is MaxiCloud?

By integrating the advanced features of leading Enterprise Asset Management systems with the powerful advantages of cloud technology, MaxiCloud presents itself as a holistic asset management solution suitable for a wide range of industries. It incorporates vital data, industry-specific improvements, and customizable configurations to cater to varied requirements. The dedicated Global Infrastructure Team at BPD guarantees that both performance and security are maintained according to established best practices. With a focus on high availability and an impressive 99.99% uptime, it also includes strong options for disaster recovery. A monthly subscription per user covers the fully managed service, which encompasses licensing, support, and infrastructure, thereby removing the burdens of initial setup time and the expenses associated with a premium Maximo system. MaxiCloud is crafted to serve businesses of all scales and can easily scale in response to changing demands. Whether you're adding new projects, expanding locations, increasing the number of users, or acquiring extra licenses, MaxiCloud remains flexible to the shifting needs of your organization. It presents a cohesive platform for top-tier asset management features such as Mobility, Asset Health Monitoring, Scheduling, Archiving, and Inventory Management, thereby boosting operational efficiency across various functions. In a dynamic industry landscape, MaxiCloud is prepared to evolve, ensuring that your asset management strategies are both innovative and effective, ultimately driving success for your business. This adaptability guarantees that as your organization grows, so too will the capabilities of MaxiCloud, positioning it as a vital component of your strategic planning.

What is HappyFox?

HappyFox is a cloud-based customer support management platform designed to help businesses of any size improve their customer satisfaction. With a fully customizable interface that is compatible with mobile devices and supports various languages, HappyFox allows users to easily integrate with their favorite third-party applications. This platform stands out as a prime example of high-quality software in the customer support industry. Moreover, its versatility and user-friendly features make it an attractive choice for organizations looking to elevate their customer service experience.

Media

Media

Integrations Supported

APIANT
Google Workspace
Insightly
Jira Work Management
ProjectManager
RingCentral RingCX
Salesforce
Shift
Shopify
Slaask
Slack
Stackreaction
StreetSmart
SurveyMonkey
SyncDojo
WordPress
Wufoo
X (Twitter)
Zapier
Zoho Directory

Integrations Supported

APIANT
Google Workspace
Insightly
Jira Work Management
ProjectManager
RingCentral RingCX
Salesforce
Shift
Shopify
Slaask
Slack
Stackreaction
StreetSmart
SurveyMonkey
SyncDojo
WordPress
Wufoo
X (Twitter)
Zapier
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

$40 per month
Free Trial Offered?
Free Version

Pricing Information

$9/agent/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BPD Zenith

Date Founded

1994

Company Location

United Kingdom

Company Website

www.bpdzenith.com/bpd-solutions/maxicloud/

Company Facts

Organization Name

HappyFox

Date Founded

2012

Company Location

United States

Company Website

www.happyfox.com

Categories and Features

Fixed Asset Management

Asset Budgeting
Asset Lifecycle Management
Audit Trail
Barcoding / RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Tax Management

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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