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What is Mekari Qontak?

Mekari Qontak stands as Indonesia's premier cloud-based omnichannel CRM application, streamlining sales processes and enhancing customer service efficiencies. It enables users to view comprehensive customer profiles, including conversation histories, offer statuses, and key points of contact. With the advantage of GPS live tracking, businesses can effectively monitor the performance of their field teams, ensuring optimal job oversight. Additionally, the platform allows for the organization of customer data access based on team roles, safeguarding sensitive information. Mekari Qontak boasts a plethora of real-time, end-to-end features designed to foster business growth and streamline operations. Furthermore, it serves as an integrated chat and telephone management solution, automating various aspects of business communications. Users can easily track their sales team's whereabouts and monitor important KPIs, activities, and metrics in real-time. To boost operational efficiency, the platform offers comprehensive customer service management capabilities, including a WhatsApp blast system, green tick chatbot, and multi-admin/device support. Notably, users can design and customize their bot messages effortlessly, without the need for programming knowledge, tailoring them to suit their specific requirements. This versatility makes Mekari Qontak an invaluable tool for businesses looking to enhance their customer engagement strategies and operational workflows.

What is BotSense?

BotSense is an all-encompassing platform crafted for the WhatsApp Business API, aimed at empowering small and medium-sized businesses to automate, personalize, and expand their customer interactions effectively. As an endorsed partner of Meta Business, BotSense guarantees reliable access to the WhatsApp API, featuring a suite of powerful tools that remain budget-friendly for SMBs. Among its standout features are AI-powered chatbots that operate 24/7 to respond to customer queries, WhatsApp broadcasting capabilities that boast open rates surpassing 95% for marketing campaigns, integration of click-to-WhatsApp ads on Facebook and Instagram, automated notifications regarding orders and shipping for e-commerce, and a built-in CRM solution called LeadSense that streamlines lead management processes. BotSense serves various industries such as e-commerce, real estate, healthcare, and education, ensuring diverse applicability. Furthermore, the platform enhances its service offering with RCS messaging options and seamless integration with n8n for advanced workflow automation, significantly enriching the user experience. By utilizing these innovative features, companies have the potential to drastically enhance their communication strategies and elevate customer engagement levels, ultimately driving greater business success.

Media

Media

No images available

Integrations Supported

WhatsApp
IPOT
Instagram
LINE
Mekari Talenta
Shopee
Telegram

Integrations Supported

WhatsApp
IPOT
Instagram
LINE
Mekari Talenta
Shopee
Telegram

API Availability

Has API

API Availability

Has API

Pricing Information

$69.77 per month
Free Trial Offered?
Free Version

Pricing Information

$15/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mekari

Company Location

Indonesia

Company Website

mekari.com/produk/qontak/

Company Facts

Organization Name

BotSense

Date Founded

2022

Company Location

India

Company Website

botsense.io

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

WhatsApp Marketing

API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

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