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Ratings and Reviews 48 Ratings
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What is Metered TURN?
Metered TURN delivers a robust TURN-as-a-Service solution designed specifically for global WebRTC applications. When direct peer-to-peer connectivity poses challenges due to factors like symmetric NATs, corporate firewalls, or carrier-grade NAT, a TURN server becomes indispensable for transmitting audio, video, and data.
Boasting a vast dedicated TURN network that covers over 31 regions and features more than 100 edge Points of Presence, Metered guarantees a median relay latency of less than 30 milliseconds while achieving an exceptional uptime target of 99.999%. In addition to this, it offers comprehensive bandwidth analytics for each user account. The service is compatible with STUN, TURN, and TURNS (TURN-over-TLS) on ports 80 and 443, employing both UDP and TCP protocols to successfully maneuver through restrictive network conditions. Moreover, the dynamic generation of credentials through REST facilitates quick integration into any WebRTC framework within mere minutes, significantly improving the overall user experience. This user-friendly approach positions Metered TURN as a leading choice for developers looking to enhance connectivity in challenging networking situations.
What is HelpWire?
HelpWire is a remote support solution compatible with Windows, macOS, and Linux. Technicians can invite users to a session through a shared link, eliminating the need for the person receiving support to register an account or provide login details.
For ongoing maintenance or unresolved issues, technicians can enable unattended access and reconnect to the device later without requiring the user to join another session. The connection can also be restored automatically after the remote computer restarts.
HelpWire is designed to provide responsive control by prioritizing direct peer-to-peer communication. If a direct route cannot be established because of network restrictions, the service automatically uses a relay connection instead. Remote sessions are secured with TLS and AES-256 encryption.
Core features:
- Account-free client access – users can join a support session directly from an invitation link without registration or credentials.
- Automatic reconnection after reboot – resume work on the remote device once it restarts.
- Windows UAC elevation – handle tasks that require administrator privileges during a remote session.
- Cross-device file transfer – exchange files between the technician’s and client’s computers while connected.
- Linux Wayland compatibility – provide support on Ubuntu 22.04+, Fedora, and other distributions that use Wayland as their standard display system.
- Parallel remote connections – allow a technician to support several clients simultaneously or enable multiple operators to work within one session.
- All-monitor access – view and control every display connected to the client device from a single workspace.
- Two-factor authentication – strengthen account security with an additional verification step.
- Compatibility with restricted networks – establish remote support connections in firewall-controlled environments without complex network configuration.
Media
No images available
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$99/month
Free Trial Offered?
Free Version
Pricing Information
$0
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Next Path Software Consulting Inc.
Date Founded
2013
Company Location
Canada
Company Website
metered.ca/stun-turn
Company Facts
Organization Name
Electronic Team, Inc.
Date Founded
2001
Company Location
United States
Company Website
www.helpwire.app/
Categories and Features
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback